SMS Delivery Delays to Toll-Free Numbers in the U.S.
Incident Report for Singlewire Software
Resolved
Our backend telephony provider has resolved this issue. All systems are now operating normally.
Posted 9 months ago. Jul 20, 2018 - 15:21 CDT
Update
Our backend telephony provider is currently observing inbound and outbound toll-free message latency improvements. Messages are currently delayed by 1-3 minutes. At this time there is no observe recovery in delivery receipt latency. The Singlewire operations team is continuing to monitor the situation and will provide updates as they become available.
Posted 9 months ago. Jul 20, 2018 - 13:54 CDT
Update
Our back telephony provider and their carrier partner have identified the root cause of the issue and are currently working to restore service to inbound and outbound toll-free messages in the United States.
Posted 9 months ago. Jul 20, 2018 - 12:27 CDT
Monitoring
Our backend telephony provider is experiencing delivery delays for inbound and outbound messages between toll-free numbers in the United States. The Singlewire operations team is monitoring the issue and will provide further updates as they become available.
Posted 9 months ago. Jul 20, 2018 - 11:47 CDT
This incident affected: Telephony (SMS).