Singlewire Software Status

Platform Status

Update - Twitter's public APIs appear to be responding normally. Notifications that post to Twitter should succeed at this time.
Mar 08, 2023 - 16:52 CST

Update - Twitter's public APIs are currently experiencing difficulties. At this time, endusers are reporting various problems accessing, viewing, and posting Tweets. Notifications that post to Twitter are unlikely to succeed at this time. We will continue to monitor the situation.
Mar 06, 2023 - 11:39 CST

Update - We are continuing to monitor for any further issues.
Feb 21, 2023 - 23:47 CST

Monitoring - Singlewire is aware of the up-coming changes to Twitter’s API policy. We are continuing to seek guidance. At this time, we do not know what Twitter’s proposed changes will mean for InformaCast. If you use InformaCast’s Outbound System integration for Twitter, please:

1. Ensure that you have alternative notification channels configured and available for any critical notifications

2. Monitor this status page where we will post updates.
Feb 08, 2023 - 15:59 CST

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Fusion/Mobile platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here in the Singlewire Support Community

Current rolling 30 days of uptime is: 99.99%

Be Advised
Per FEMA, IPAWS Alerts are still being processed. Most alerts sent by Alerting Authorities are experiencing no problems.

If you send an IPAWS alert via InformaCast and it indicates that an alert was not received by IPAWS, Alerting Authorities should retry sending the message immediately.

InformaCast Mobile API Operational

InformaCast Fusion Administrative WebConsole Operational

InformaCast Fusion Syncing Service Operational

Visitor Aware Operational

Authentication Methods - InformaCast Mobile/Fusion Operational

Google Authentication Operational

Singlewire IDP Authentication Operational

Notification Channels - InformaCast Mobile/Fusion Operational

Android Push Notifications Operational

iOS Push Notifications Operational

Email Notifications Operational

Phone Call Notifications Operational

Twilio SMS Delivery Operational

WebEx Teams Notifications Operational

Microsoft Teams Operational

Bandwidth SMS Delivery Operational

Backend Webservices Operational

AWS EC2 Services Operational

AWS SNS Services Operational

Database Services Operational

Email Services Operational

Load Balancer Services Operational

Storage Services Operational

AWS rekognition-us-east-1 Operational

AWS sqs-us-east-1 Operational

AWS lambda-us-east-1 Operational

Telephony Operational

Conference Calling Operational

Text-to-Speech Operational

Public Switched Telephone Network (PSTN) Operational

SIP Operational

SMS Operational

Telephony API Operational

Visitor Aware Email Notifications Operational

mailgun Outbound Delivery Operational

mailgun API Operational

mailgun SMTP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

InformaCast Mobile/Fusion Maintenance Mar 22, 2023 19:30-21:00 CDT

We have scheduled an upgrade for our InformaCast Fusion/Mobile infrastructure for Wednesday, March 22nd. Work will be completed between the hours of 7:30 PM and 8:59 PM Central Time.

During this work, notifications that require network communications into or out of your on-premises network will fail to deliver for approximately 10 minutes. Syncing operations are similarly impacted. Bell schedules are not be impacted by this outage.

At the conclusion of this work, on-premise notifications and syncing operations will resume per normal.
Posted on Mar 17, 2023 - 14:03 CDT

Past Incidents

Mar 22, 2023

No incidents reported today.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

Singlewire Product Documentation URL Change

Completed - The scheduled maintenance has been completed.
Mar 17, 15:07 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 14:45 CDT

Scheduled - We have migrated all Singlewire Software product release notes, installation and user guides for InformaCast Fusion, InformaCast Mobile, InformaCast Advanced (including API Docs), and Paging Gateway from www.singlewire.com/help/ to their own dedicated subdomain, https://documentation.singlewire.com

Great effort has been made to ensure existing deep links will redirect appropriately, unfortunately certain hyperlink formatting may cause 404 errors. If that is the case, please update your bookmarks accordingly.
Mar 17, 14:43 CDT

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

Mar 8, 2023

InformaCast Mobile/Fusion Maintenance March 8th 2023

Completed - The scheduled maintenance has been completed.
Mar 8, 12:42 CST

Verifying - Verification is currently underway for the maintenance items.
Mar 8, 11:43 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 11:30 CST

Scheduled - We have scheduled an upgrade for our InformaCast Fusion/Mobile infrastructure for Wednesday, March 8th. Work will be completed between the hours of 11:30 AM and 1:30 PM Central Time.
Mar 8, 08:47 CST