Singlewire Software
All Systems Operational

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Fusion/Mobile platform, Visitor Aware platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here in the Singlewire Support Community

Current rolling 30 days of uptime is: 99.99%

Be Advised
Per FEMA, IPAWS Alerts are still being processed. Most alerts sent by Alerting Authorities are experiencing no problems.

If you send an IPAWS alert via InformaCast and it indicates that an alert was not received by IPAWS, Alerting Authorities should retry sending the message immediately.

InformaCast Mobile API Operational
InformaCast Fusion Administrative WebConsole Operational
InformaCast Fusion Syncing Service Operational
Visitor Aware Operational
Authentication Methods - InformaCast Mobile/Fusion Operational
Google Authentication Operational
Singlewire IDP Authentication Operational
Notification Channels - InformaCast Mobile/Fusion Operational
Android Push Notifications Operational
iOS Push Notifications Operational
Email Notifications Operational
Phone Call Notifications Operational
Twilio SMS Delivery Operational
WebEx Teams Notifications Operational
Microsoft Teams Operational
Bandwidth SMS Delivery Operational
RapidSOS Emergency Calling ? Operational
Backend Webservices Operational
AWS EC2 Services Operational
AWS SNS Services Operational
Database Services Operational
Email Services Operational
Load Balancer Services Operational
Storage Services Operational
AWS rekognition-us-east-1 Operational
AWS sqs-us-east-1 Operational
AWS lambda-us-east-1 Operational
Telephony Operational
Conference Calling Operational
Text-to-Speech Operational
Public Switched Telephone Network (PSTN) ? Operational
SIP Operational
SMS Operational
Telephony API Operational
Visitor Aware Email Notifications Operational
mailgun Outbound Delivery Operational
mailgun API Operational
mailgun SMTP Operational
Pusher Channels presence channels Operational
Pusher Channels Pusher.js CDN Operational
Pusher Channels Pusher.js CDN Operational
Pusher Channels REST API Operational
Pusher Channels Stats Integrations Operational
Pusher Channels Webhooks Operational
Pusher Channels WebSocket client API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 21, 2024

No incidents reported today.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
Completed - The scheduled maintenance has been completed.
Apr 18, 11:21 CDT
Verifying - Verification is currently underway for the maintenance items.
Apr 18, 11:13 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 11:00 CDT
Scheduled - We have scheduled an update for our InformaCast Fusion/Mobile infrastructure for Thursday, April 18th. Work will be completed between the hours of 11:00 AM and 12:00 PM Central Time.

You may experience page-loading failures due to upgrades on the Administration Console. If you experience this issue, simply refresh the page. The InformaCast app will not experience this behavior.

Apr 17, 11:53 CDT
Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024
Resolved - This incident has been resolved.
Apr 9, 12:53 CDT
Monitoring - We've detected an issue impacting some Webex Calling SIP registrations. If you use Webex Calling and have an AL-ICSIPREG system health alarm with some Webex Calling SIP Accounts failing to register, please go to Admin | SIP | SIP Restart and restart InformaCast's SIP stack. Cisco has adjusted the weights and priorities of their DNS SRV records and this action will force InformaCast to re-prioritize the SIP registration servers immediately.
Apr 9, 11:34 CDT
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.