Singlewire Software
All Systems Operational

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Fusion/Mobile platform, Visitor Aware platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here in the Singlewire Support Community

Current rolling 30 days of uptime is: 99.99%

Be Advised
Per FEMA, IPAWS Alerts are still being processed. Most alerts sent by Alerting Authorities are experiencing no problems.

If you send an IPAWS alert via InformaCast and it indicates that an alert was not received by IPAWS, Alerting Authorities should retry sending the message immediately.

InformaCast Mobile API Operational
InformaCast Fusion Administrative WebConsole Operational
InformaCast Fusion Syncing Service Operational
Visitor Aware Operational
Authentication Methods - InformaCast Mobile/Fusion Operational
Google Authentication Operational
Singlewire IDP Authentication Operational
Notification Channels - InformaCast Mobile/Fusion Operational
Android Push Notifications Operational
iOS Push Notifications Operational
Email Notifications Operational
Phone Call Notifications Operational
Twilio SMS Delivery Operational
WebEx Teams Notifications Operational
Microsoft Teams Operational
Bandwidth SMS Delivery Operational
RapidSOS Emergency Calling ? Operational
Backend Webservices Operational
AWS EC2 Services Operational
AWS SNS Services Operational
Database Services Operational
Email Services Operational
Load Balancer Services Operational
Storage Services Operational
AWS rekognition-us-east-1 Operational
AWS sqs-us-east-1 Operational
AWS lambda-us-east-1 Operational
Telephony Operational
Conference Calling Operational
Text-to-Speech Operational
Public Switched Telephone Network (PSTN) ? Operational
SIP Operational
SMS Operational
Telephony API Operational
Visitor Aware Email Notifications Operational
mailgun Outbound Delivery Operational
mailgun API Operational
mailgun SMTP Operational
Pusher Channels presence channels Operational
Pusher Channels Pusher.js CDN Operational
Pusher Channels Pusher.js CDN Operational
Pusher Channels REST API Operational
Pusher Channels Stats Integrations Operational
Pusher Channels Webhooks Operational
Pusher Channels WebSocket client API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024

No incidents reported.

May 16, 2024
Resolved - This incident has been resolved.
May 16, 10:23 CDT
Monitoring - We've implemented a fix for this issue and have internally verified. It is now live. We are monitoring the results.
May 15, 20:40 CDT
Update - We are still working on a fix to the issue and are targeting either end of day or early tomorrow for resolution.
May 15, 13:58 CDT
Identified - The issue has been identified and a fix is being implemented.
May 15, 11:23 CDT
Investigating - We’ve identified an issue with the InformaCast Local User loader where load request jobs may fail to complete, causing users not to be loaded. We are currently investigating the root cause of this issue. There is no known workaround at this time.

We have no reports of the Cloud User Loader being impacted by this issue.

May 15, 09:43 CDT
May 15, 2024
May 14, 2024
Completed - The scheduled maintenance has been completed.
May 14, 21:58 CDT
Verifying - Verification is currently underway for the maintenance items.
May 14, 21:31 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 19:00 CDT
Scheduled - We have scheduled an update for our InformaCast Fusion/Mobile infrastructure for Tuesday, May 14th. Work will be completed between the hours of 7:00 PM and 11:59 PM Central Time.

You may experience page-loading failures due to upgrades on the Administration Console. If you experience this issue, simply refresh the page. The InformaCast app will not experience this behavior.

May 13, 13:05 CDT
May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.