Platform Status
All Systems Operational

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Fusion/Mobile platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here in the Singlewire Support Community

Current rolling 30 days of uptime is: 99.99%

Be Advised
Per FEMA, IPAWS Alerts are still being processed. Most alerts sent by Alerting Authorities are experiencing no problems.

If you send an IPAWS alert via InformaCast and it indicates that an alert was not received by IPAWS, Alerting Authorities should retry sending the message immediately.

InformaCast Mobile API Operational
InformaCast Fusion Administrative WebConsole Operational
InformaCast Fusion Syncing Service Operational
Authentication Methods - InformaCast Mobile/Fusion Operational
Google Authentication Operational
Singlewire IDP Authentication Operational
Notification Channels - InformaCast Mobile/Fusion Operational
Android Push Notifications Operational
iOS Push Notifications Operational
Email Notifications Operational
Phone Call Notifications Operational
Twilio SMS Delivery Operational
WebEx Teams Notifications Operational
Microsoft Teams Operational
Bandwidth SMS Delivery Operational
Backend Webservices Operational
AWS EC2 Services Operational
AWS SNS Services Operational
Database Services Operational
Email Services Operational
Load Balancer Services Operational
Storage Services Operational
Telephony Operational
Conference Calling Operational
Text-to-Speech Operational
Public Switched Telephone Network (PSTN) ? Operational
SIP Operational
SMS Operational
Telephony API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 28, 2023

No incidents reported today.

Jan 27, 2023
Resolved - At this time, FEMA has not reported any further issues. Singlewire considers this resolved for the time being.
Jan 27, 13:40 CST
Investigating - Per FEMA, IPAWS Alerts are still being processed. Most alerts sent by Alerting Authorities are experiencing no problems.

If you send an IPAWS alert via InformaCast and it indicates that an alert was not received by IPAWS, Alerting Authorities should retry sending the message immediately.

Jan 24, 14:33 CST
Jan 26, 2023

No incidents reported.

Jan 25, 2023
Completed - The scheduled maintenance has been completed.
Jan 25, 16:10 CST
Verifying - Verification is currently underway for the maintenance items.
Jan 25, 16:09 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 16:00 CST
Scheduled - We have scheduled an upgrade for our InformaCast Fusion/Mobile infrastructure for Wednesday, January 25th. Work will be completed between the hours of 3:00 PM and 3:59 PM Central Time.

You may experience page-loading failures due to upgrades on the Administration Console. If you experience this issue, simply refresh the page. The InformaCast app will not experience this behavior.

Jan 25, 15:38 CST
Jan 24, 2023
Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.