Platform Status
Partially Degraded Service

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Fusion/Mobile platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here in the Singlewire Support Community

Current rolling 30 days of uptime is: 99.99%

InformaCast Mobile API Operational
Authentication Methods - InformaCast Mobile/Fusion Operational
Google Authentication Operational
Singlewire IDP Authentication Operational
Notification Channels - InformaCast Mobile/Fusion Operational
Android Push Notifications Operational
iOS Push Notifications Operational
Email Notifications Operational
IC Mobile Plugin Notifications ? Operational
Phone Call Notifications Operational
SMS Notifications Operational
WebEx Teams Notifications Operational
Microsoft Teams Operational
Backend Webservices Degraded Performance
AWS EC2 Services Degraded Performance
AWS SNS Services Operational
Database Services Operational
Email Services Operational
Load Balancer Services Operational
Storage Services Operational
Telephony Operational
Conference Calling Operational
Text-to-Speech Operational
Public Switched Telephone Network (PSTN) ? Operational
SIP Operational
SMS Operational
Telephony API Operational
Twilio SMS Toll-Free, North America Operational
Twilio SMS Long Code, North America Operational
Twilio SMS Delivery Notifications & Status Callbacks Operational
Twilio SMS, Latin America Operational
Twilio SMS, Europe Operational
Twilio SMS, Middle East & Africa Operational
Twilio SMS, APAC Operational
Twilio Voice, North America Operational
Twilio Voice, Latin America Operational
Twilio Voice, APAC Operational
Twilio Voice, Europe Operational
Twilio Voice, Middle East & Africa Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2021

No incidents reported today.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021
Completed - The scheduled upgrade of the InformaCast Fusion/Mobile infrastructure is complete. If you experience any issues, please reach out to our support team.
Sep 22, 20:47 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 19:02 CDT
Scheduled - We have scheduled an upgrade for our InformaCast Fusion/Mobile infrastructure for Wednesday, September 22nd, 2021. Work will be completed between the hours of 7:00 PM and 11:59 PM Central Time.

Upgrades will be made to the Administrative WebApp which may cause page load failure. If you experience this issue, simply refresh the page. The MobileApp will not experience this behavior.
Sep 16, 14:56 CDT
Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021
Resolved - All delivery issues reported by our telephony provider have been closed.
Sep 14, 08:25 CDT
Monitoring - Our telephony provider is reporting possible/intermittent issues with SMS delivery in various parts of the world. We are monitoring their updates and will pass on information as we learn more. https://status.twilio.com/
Sep 13, 14:11 CDT
Sep 13, 2021
Sep 12, 2021

No incidents reported.