Platform Status
All Systems Operational

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Mobile/Fusion platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here.

Current rolling 30 days of uptime is: 99.99%

InformaCast Mobile API   Operational
Authentication Methods - InformaCast Mobile/Fusion Operational
Google Authentication   Operational
Singlewire IDP Authentication   Operational
Notification Channels - InformaCast Mobile/Fusion Operational
Android Push Notifications   Operational
iOS Push Notifications   Operational
Email Notifications   Operational
IC Mobile Plugin Notifications   ? Operational
Phone Call Notifications   Operational
SMS Notifications   Operational
WebEx Teams Notifications   Operational
Backend Webservices Operational
AWS EC2 Services   Operational
AWS SNS Services   Operational
Database Services   Operational
DNS   Operational
Email Services   Operational
Load Balancer Services   Operational
Log Collection   Operational
Storage Services   Operational
Telephony Operational
Conference Calling   Operational
Text-to-Speech   Operational
Public Switched Telephone Network (PSTN)   ? Operational
SIP   Operational
SMS   Operational
Telephony API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 15, 2018

No incidents reported today.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018
Resolved - All InformaCast Fusion systems are back to normal. If you experience any issues, please reach out to our support team.
Oct 8, 14:06 CDT
Monitoring - Performance for InformaCast Fusion has returned to normal, expected levels. We will continue to monitor the situation and will close this incident once it stays normal for 30 minutes from now.
Oct 8, 13:30 CDT
Investigating - We are currently experience some UI performance issues. We are scaling up the application to handle this. We will update you as we learn more.
Oct 8, 13:16 CDT
Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018

No incidents reported.

Oct 3, 2018
Resolved - InformaCast Fusion/Mobile's API issues have been resolved as of 10am. If you experience issues, please contact support.

It has been brought to our attention that some customer have not received the 10am or 10:30am status updates for this issue. This update is to force a re-send of our resolution.
Oct 3, 11:08 CDT
Resolved - InformaCast Fusion/Mobile is now back to operational. If you encounter any issues, please reach out to our support team!
Oct 3, 10:37 CDT
Identified - We have identified a solution to the InformaCast API problem. Services are returning to operational. We will continue to update you as we learn more.
Oct 3, 10:16 CDT
Investigating - We are currently experiencing issues with our InformaCast Fusion/Mobile API service. We have our team investigating and will update you as we learn more.
Oct 3, 09:08 CDT
Oct 2, 2018
Completed - Tonight's update has been completed. If you experience any issues, please contact our support team!
Oct 2, 23:26 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 21:00 CDT
Scheduled - We will be upgrading InformaCast Fusion tomorrow to deploy new features. A follow up message will be sent when the upgrade is complete. Thank you!
Oct 1, 16:24 CDT
Oct 1, 2018

No incidents reported.