Singlewire Software Status

Platform Status

All Systems Operational

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Mobile/Fusion platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here.

Current rolling 30 days of uptime is: 99.99%

InformaCast Mobile API Operational

Authentication Methods - InformaCast Mobile/Fusion Operational

Google Authentication Operational

Singlewire IDP Authentication Operational

Notification Channels - InformaCast Mobile/Fusion Operational

Android Push Notifications Operational

iOS Push Notifications Operational

Email Notifications Operational

IC Mobile Plugin Notifications Operational

Phone Call Notifications Operational

SMS Notifications Operational

WebEx Teams Notifications Operational

Backend Webservices Operational

AWS EC2 Services Operational

AWS SNS Services Operational

Database Services Operational

DNS Operational

Email Services Operational

Load Balancer Services Operational

Log Collection Operational

Storage Services Operational

Telephony Operational

Conference Calling Operational

Text-to-Speech Operational

Public Switched Telephone Network (PSTN) Operational

SIP Operational

SMS Operational

Telephony API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 15, 2018

No incidents reported today.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

InformaCast Fusion/Mobile UI Slowness

Resolved - All InformaCast Fusion systems are back to normal. If you experience any issues, please reach out to our support team.
Oct 8, 14:06 CDT

Monitoring - Performance for InformaCast Fusion has returned to normal, expected levels. We will continue to monitor the situation and will close this incident once it stays normal for 30 minutes from now.
Oct 8, 13:30 CDT

Investigating - We are currently experience some UI performance issues. We are scaling up the application to handle this. We will update you as we learn more.
Oct 8, 13:16 CDT

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018

No incidents reported.

Oct 3, 2018

InformaCast Fusion/Mobile API Outage

Resolved - InformaCast Fusion/Mobile's API issues have been resolved as of 10am. If you experience issues, please contact support.

It has been brought to our attention that some customer have not received the 10am or 10:30am status updates for this issue. This update is to force a re-send of our resolution.
Oct 3, 11:08 CDT

InformaCast Fusion/Mobile API Outage

Resolved - InformaCast Fusion/Mobile is now back to operational. If you encounter any issues, please reach out to our support team!
Oct 3, 10:37 CDT

Identified - We have identified a solution to the InformaCast API problem. Services are returning to operational. We will continue to update you as we learn more.
Oct 3, 10:16 CDT

Investigating - We are currently experiencing issues with our InformaCast Fusion/Mobile API service. We have our team investigating and will update you as we learn more.
Oct 3, 09:08 CDT

Oct 2, 2018

InformaCast Mobile/Fusion Upgrade Release

Completed - Tonight's update has been completed. If you experience any issues, please contact our support team!
Oct 2, 23:26 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 21:00 CDT

Scheduled - We will be upgrading InformaCast Fusion tomorrow to deploy new features. A follow up message will be sent when the upgrade is complete. Thank you!
Oct 1, 16:24 CDT

Oct 1, 2018

No incidents reported.