Singlewire Software Status

Platform Status

All Systems Operational

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Mobile/Fusion platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here.

Current rolling 30 days of uptime is: 99.99%

InformaCast Mobile API Operational

Authentication Methods - InformaCast Mobile/Fusion Operational

Google Authentication Operational

Singlewire IDP Authentication Operational

Notification Channels - InformaCast Mobile/Fusion Operational

Android Push Notifications Operational

iOS Push Notifications Operational

Email Notifications Operational

IC Mobile Plugin Notifications Operational

Phone Call Notifications Operational

SMS Notifications Operational

WebEx Teams Notifications Operational

Backend Webservices Operational

AWS EC2 Services Operational

AWS SNS Services Operational

Database Services Operational

DNS Operational

Email Services Operational

Load Balancer Services Operational

Log Collection Operational

Storage Services Operational

Telephony Operational

Conference Calling Operational

Text-to-Speech Operational

Public Switched Telephone Network (PSTN) Operational

SIP Operational

SMS Operational

Telephony API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 25, 2019

No incidents reported today.

Aug 24, 2019

No incidents reported.

Aug 23, 2019

No incidents reported.

Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

Slower than Expected Syncing Fusion Servers

Resolved - We identified and resolved the issue that was causing Fusion servers to potentially sync slowly. If you notice problems with your Fusion server, please contact Singlewire Support. Thank you!
Aug 16, 10:34 CDT

Investigating - Some customers may experience slowness when synchronizing certain resources, such as Device Groups. Our engineering team is investigating and will update this incident as we learn more.
Aug 16, 09:11 CDT

Aug 15, 2019

Routine Post Upgrade Maintenance

Completed - The post upgrade maintenance has been successfully completed.
Aug 15, 15:22 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 14:50 CDT

Scheduled - We are conducting some routine post-upgrade maintenance. No service outage is expected as a result of this brief operation.
Aug 15, 14:47 CDT

Aug 14, 2019

InformaCast Release August 14th, 2019

Completed - The scheduled maintenance has been completed.
Aug 14, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 19:00 CDT

Scheduled - We have scheduled an upgrade for our InformaCast Fusion/Mobile infrastructure for Wednesday, August 14th, 2019. Work will be completed between the hours of 7:00 PM Central Time and 10:00 PM Central Time.
Aug 6, 11:23 CDT

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.