Singlewire Software Status

Platform Status

All Systems Operational

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Mobile/Fusion platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here.

Current rolling 30 days of uptime is: 99.95%

InformaCast Mobile API Operational

Authentication Methods - InformaCast Mobile/Fusion Operational

Google Authentication Operational

Singlewire IDP Authentication Operational

Notification Channels - InformaCast Mobile/Fusion Operational

Android Push Notifications Operational

iOS Push Notifications Operational

Email Notifications Operational

IC Mobile Plugin Notifications Operational

Phone Call Notifications Operational

SMS Notifications Operational

WebEx Teams Notifications Operational

Microsoft Teams Operational

Backend Webservices Operational

AWS EC2 Services Operational

AWS SNS Services Operational

Database Services Operational

DNS Operational

Email Services Operational

Load Balancer Services Operational

Log Collection Operational

Storage Services Operational

Telephony Operational

Conference Calling Operational

Text-to-Speech Operational

Public Switched Telephone Network (PSTN) Operational

SIP Operational

SMS Operational

Telephony API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

InformaCast Fusion/Mobile Upgrade Apr 1, 19:00-23:00 CDT

We have scheduled an upgrade for our InformaCast Fusion/Mobile infrastructure for Wednesday, April 1st, 2020. Work will be completed between the hours of 7:00 PM and 11:00 PM Central Time.

There are no outages expected with this release. Upgrades will be made to the Administrative WebApp which may cause page load failure. If you experience this issue, simply refresh the page. The MobileApp will not experience this behavior.
Posted on Mar 25, 15:35 CDT

Past Incidents

Mar 28, 2020

No incidents reported today.

Mar 27, 2020

Delayed Email Delivery

Resolved - Response times for email notifications have remained normal. If you experience any issues, please contact our support team.
Mar 27, 18:00 CDT

Monitoring - Email delivery times have improved. We are currently watching our monitors to ensure consistent delivery times before closing this incident.
Mar 27, 15:55 CDT

Investigating - We have noticed a delay in email notification delivery from InformaCast Fusion/Mobile. We are tracking down the root cause at this time. Delivery is happening, just with delays measured in minutes.

All other notification channels are working as expected.
Mar 27, 15:36 CDT

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.

Mar 17, 2020

No incidents reported.

Mar 16, 2020

No incidents reported.

Mar 15, 2020

National Weather Service Issues

Resolved - The National Weather Service reports that their API is back online and functional. We're closing this incident and this time. Thank you!
Mar 15, 11:18 CDT

Monitoring - Status Update from the National Weather Service: An upgrade to the NWS weather.gov API was put into operations on 02/05/2020 at 16Z, which since going live, API has been experiencing severe reliability issues affecting all endpoints to include: alerts, forecast, observations, and point. https://www.weather.gov/documentation/services-web-api

What does this mean for InformaCast users: If you have configured InformaCast Advanced, Mobile, or Fusion to monitor the NWS CAP feed to trigger automated InformaCast notifications related to severe weather conditions in your area, they may not perform as intended. At this time, there is no more information available from the NWS as to when this issue will be resolved.

To send your Inclement Weather Notification manually, log into the Admin console, navigate to Notifications | Message Templates | Locate your Inclement Weather Message Template | click on the Send icon, select your impacted Distribution Lists and / or Device Groups, click Send.
Feb 7, 10:13 CST

Mar 14, 2020

No incidents reported.