Singlewire Software Status

Platform Status

Experiencing Issues with Twilio Voice, North America

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Fusion/Mobile platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here in the Singlewire Support Community

Current rolling 30 days of uptime is: 99.99%

InformaCast Mobile API Operational

Authentication Methods - InformaCast Mobile/Fusion Operational

Google Authentication Operational

Singlewire IDP Authentication Operational

Notification Channels - InformaCast Mobile/Fusion Operational

Android Push Notifications Operational

iOS Push Notifications Operational

Email Notifications Operational

IC Mobile Plugin Notifications Operational

Phone Call Notifications Operational

SMS Notifications Operational

WebEx Teams Notifications Operational

Microsoft Teams Operational

Backend Webservices Operational

AWS EC2 Services Operational

AWS SNS Services Operational

Database Services Operational

Email Services Operational

Load Balancer Services Operational

Storage Services Operational

Telephony Operational

Conference Calling Operational

Text-to-Speech Operational

Public Switched Telephone Network (PSTN) Operational

SIP Operational

SMS Operational

Telephony API Operational

Twilio SMS Toll-Free, North America Operational

Twilio SMS Long Code, North America Operational

Twilio SMS Delivery Notifications & Status Callbacks Operational

Twilio SMS, Latin America Operational

Twilio SMS, Europe Operational

Twilio SMS, Middle East & Africa Operational

Twilio SMS, APAC Operational

Twilio Voice, North America Under Maintenance

Twilio Voice, Latin America Operational

Twilio Voice, APAC Operational

Twilio Voice, Europe Operational

Twilio Voice, Middle East & Africa Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 19, 2022

No incidents reported today.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

SMS Delivery Delayed for Customers

Resolved - At this time, our telephony providers are calling the situation resolved. If you experience any issues, please contact our support team.
Jan 15, 08:43 CST

Update - Our telephony provider has reported general improvements with SMS delivery. However, new, unrelated delays are reported sending to AT&T devices. We will keep this incident until this last issue is resolved.

The next scheduled update will happen after 8:00a CST.
Jan 14, 23:26 CST

Update - Our telephony providers are currently reporting normal and expected delivery times for all messaging services that we depend on. We will continue to monitor the situation before we consider the situation entirely resolved.
Jan 14, 15:44 CST

Update - Our telephony providers are beginning to report recovery on SMS deliveries. While not resolved, they are on the right path. We are expecting additional information from them within the next hour.
Jan 14, 14:05 CST

Monitoring - At this time, SMS delivery to enduser handsets seems to be delayed by 4-5 minutes. We will continue to monitor the situation and update this incident as we learn more.
Jan 14, 11:52 CST

Identified - While our temporary workaround is working as intended, our telephony providers are now having general SMS delivery delay issues. Customers may see SMS messages labelled as Sent via InformaCast Fusion/Mobile but not actually receive messages on end user phones.

We are tracking this situation with our telephony provider and will update this incident as we learn more.
Jan 14, 11:37 CST

Monitoring - We have applied a temporary workaround to our Telephony configuration. At this time, no customers should be experiencing issues with SMS delivery.

Should that not be the case, please reach out to our support team.
Jan 14, 09:03 CST

Investigating - Our automated monitoring system has detected SMS delivery issues for some customers. We are investigating on our end and have engaged with our telephony providers. The vast majority of our customers are not impacted.

We will update this incident within 1 hour or when we learn more.
Jan 14, 07:50 CST

Jan 14, 2022

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

InformaCast Fusion/Mobile Database Upgrade

Completed - The scheduled maintenance has been completed.
Jan 6, 20:34 CST

Verifying - Verification is currently underway for the maintenance items.
Jan 6, 20:24 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 20:00 CST

Scheduled - Our database system has a pending upgrade that will be applied this week. During the upgrade, our system will failover to our backup database instance. At the moment of failover, certain requests may timeout. If you experience timeouts, please try again and they should work without issue.

Please Note: As part of this work, system health alarms may periodically alert you that your on-premises servers have entered a RED state. These RED states are temporary and expected. They should resolve on their own within several minutes.
Jan 3, 14:06 CST

Jan 5, 2022

No incidents reported.