Platform Status
Update - Twitter's public APIs appear to be responding normally. Notifications that post to Twitter should succeed at this time.
Mar 08, 2023 - 16:52 CST
Update - Twitter's public APIs are currently experiencing difficulties. At this time, endusers are reporting various problems accessing, viewing, and posting Tweets. Notifications that post to Twitter are unlikely to succeed at this time. We will continue to monitor the situation.
Mar 06, 2023 - 11:39 CST
Update - We are continuing to monitor for any further issues.
Feb 21, 2023 - 23:47 CST
Monitoring - Singlewire is aware of the up-coming changes to Twitter’s API policy. We are continuing to seek guidance. At this time, we do not know what Twitter’s proposed changes will mean for InformaCast. If you use InformaCast’s Outbound System integration for Twitter, please:

1. Ensure that you have alternative notification channels configured and available for any critical notifications

2. Monitor this status page where we will post updates.

Feb 08, 2023 - 15:59 CST

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Fusion/Mobile platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here in the Singlewire Support Community

Current rolling 30 days of uptime is: 99.99%

Be Advised
Per FEMA, IPAWS Alerts are still being processed. Most alerts sent by Alerting Authorities are experiencing no problems.

If you send an IPAWS alert via InformaCast and it indicates that an alert was not received by IPAWS, Alerting Authorities should retry sending the message immediately.

InformaCast Mobile API Operational
InformaCast Fusion Administrative WebConsole Operational
InformaCast Fusion Syncing Service Operational
Visitor Aware Operational
Authentication Methods - InformaCast Mobile/Fusion Operational
Google Authentication Operational
Singlewire IDP Authentication Operational
Notification Channels - InformaCast Mobile/Fusion Operational
Android Push Notifications Operational
iOS Push Notifications Operational
Email Notifications Operational
Phone Call Notifications Operational
Twilio SMS Delivery Operational
WebEx Teams Notifications Operational
Microsoft Teams Operational
Bandwidth SMS Delivery Operational
Backend Webservices Operational
AWS EC2 Services Operational
AWS SNS Services Operational
Database Services Operational
Email Services Operational
Load Balancer Services Operational
Storage Services Operational
AWS rekognition-us-east-1 Operational
AWS sqs-us-east-1 Operational
AWS lambda-us-east-1 Operational
Telephony Operational
Conference Calling Operational
Text-to-Speech Operational
Public Switched Telephone Network (PSTN) ? Operational
SIP Operational
SMS Operational
Telephony API Operational
Visitor Aware Email Notifications Operational
mailgun Outbound Delivery Operational
mailgun API Operational
mailgun SMTP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
InformaCast Mobile/Fusion Maintenance Mar 22, 2023 19:30-21:00 CDT
We have scheduled an upgrade for our InformaCast Fusion/Mobile infrastructure for Wednesday, March 22nd. Work will be completed between the hours of 7:30 PM and 8:59 PM Central Time.

During this work, notifications that require network communications into or out of your on-premises network will fail to deliver for approximately 10 minutes. Syncing operations are similarly impacted. Bell schedules are not be impacted by this outage.

At the conclusion of this work, on-premise notifications and syncing operations will resume per normal.

Posted on Mar 17, 2023 - 14:03 CDT
Past Incidents
Mar 22, 2023

No incidents reported today.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Completed - The scheduled maintenance has been completed.
Mar 17, 15:07 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 14:45 CDT
Scheduled - We have migrated all Singlewire Software product release notes, installation and user guides for InformaCast Fusion, InformaCast Mobile, InformaCast Advanced (including API Docs), and Paging Gateway from www.singlewire.com/help/ to their own dedicated subdomain, https://documentation.singlewire.com

Great effort has been made to ensure existing deep links will redirect appropriately, unfortunately certain hyperlink formatting may cause 404 errors. If that is the case, please update your bookmarks accordingly.

Mar 17, 14:43 CDT
Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

Mar 8, 2023
Completed - The scheduled maintenance has been completed.
Mar 8, 12:42 CST
Verifying - Verification is currently underway for the maintenance items.
Mar 8, 11:43 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 11:30 CST
Scheduled - We have scheduled an upgrade for our InformaCast Fusion/Mobile infrastructure for Wednesday, March 8th. Work will be completed between the hours of 11:30 AM and 1:30 PM Central Time.
Mar 8, 08:47 CST