Singlewire Software Status

Platform Status

All Systems Operational

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Mobile/Fusion platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here.

Current rolling 30 days of uptime is: 99.99%

InformaCast Mobile API Operational

Authentication Methods - InformaCast Mobile/Fusion Operational

Google Authentication Operational

Singlewire IDP Authentication Operational

Notification Channels - InformaCast Mobile/Fusion Operational

Android Push Notifications Operational

iOS Push Notifications Operational

Email Notifications Operational

IC Mobile Plugin Notifications Operational

Phone Call Notifications Operational

SMS Notifications Operational

WebEx Teams Notifications Operational

Microsoft Teams Operational

Backend Webservices Operational

AWS EC2 Services Operational

AWS SNS Services Operational

Database Services Operational

Email Services Operational

Load Balancer Services Operational

Log Collection Operational

Storage Services Operational

Telephony Operational

Conference Calling Operational

Text-to-Speech Operational

Public Switched Telephone Network (PSTN) Operational

SIP Operational

SMS Operational

Telephony API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 14, 2020

No incidents reported today.

Aug 13, 2020

Latest Android App May Not Trigger AOI Notifications

Postmortem - Read details
Aug 14, 15:25 CDT

Resolved - We have released version 3.16.2 of our Android app with a fix and it should be available for download shortly. Please update the app on any affected devices via the Google PlayStore when 3.16.2 is available.
Aug 13, 11:57 CDT

Investigating - Users running our Android app on phones with Android 10 and Google Play Services version 20.26.14 are currently unable to trigger or receive Area of Interest notifications. We've identified the issue and are working on a fix.
Aug 13, 09:10 CDT

Aug 12, 2020

Singlewire Fusion Upgrade August 12th, 2020

Completed - The scheduled maintenance has been completed.
Aug 12, 21:24 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 19:00 CDT

Scheduled - We have scheduled an upgrade for our InformaCast Fusion/Mobile infrastructure for Wednesday, August 12th, 2020. Work will be completed between the hours of 7:00 PM and 11:59 PM Central Time.

Upgrades will be made to the Administrative WebApp which may cause page load failure. If you experience this issue, simply refresh the page. The MobileApp will not experience this behavior.

We will send you a verification email once the infrastructure upgrades are complete. Your server will automatically download the upgrade files, typically within 24 hours. Once downloaded, you will then need to upgrade your on-premises InformaCast Fusion server(s), as outlined in our knowledge base article, Planning Your Fusion Server Upgrades.
Aug 10, 08:24 CDT

Aug 11, 2020

No incidents reported.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.