Singlewire Software Status

Singlewire Software

All Systems Operational

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Fusion/Mobile platform, Visitor Aware platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here in the Singlewire Support Community

Current rolling 30 days of uptime is: 99.99%

InformaCast Operational

Rest API Operational

Administrative WebConsole Operational

Singlewire IDP Authentication Operational

On-premises Server Syncing Service Operational

InformaCast Notification Channels Operational

Android Push Notifications Operational

iOS Push Notifications Operational

Email Notifications Operational

Phone Call Notifications Operational

SMS Notifications Operational

WebEx Teams Notifications Operational

Microsoft Teams Operational

On-Premises Notifications Operational

InformaCast Services Operational

Emergency Calling Operational

Local User Loader Operational

Cloud User Loader Operational

School Information Import Operational

API Connector Operational

Inbound CAP Operational

Inbound Email Operational

Inbound RSS Operational

Visitor Aware Operational

Visitor Aware Email Notifications Operational

mailgun Outbound Delivery Operational

mailgun API Operational

mailgun SMTP Operational

Visitor Aware Backend Services Operational

Pusher Channels presence channels Operational

Pusher Channels Pusher.js CDN Operational

Pusher Channels REST API Operational

Pusher Channels Stats Integrations Operational

Pusher Channels Webhooks Operational

Pusher Channels WebSocket client API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 15, 2024

No incidents reported today.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

InformaCast Fusion servers reporting AL-SYNCSUBUNH state on 2024-09-13

Resolved - Affected servers have returned to a healthy state.
Sep 13, 09:55 CDT

Monitoring - We have applied a fix and most affected servers have returned to a healthy state.
Sep 13, 09:33 CDT

Identified - We have identified the root issue and we are applying a fix to return affected servers to a healthy state.
Sep 13, 09:25 CDT

Investigating - InformaCast Fusion servers running 14.22.1 and higher are in a Red system health state on 2024-09-13 due to the AL-SYNCSUBUNH system health alarm.

This may cause configurations with a primary/backup Fusion server failover pair to emit redundant notifications.

We are currently investigating the root cause of this issue.

Please see https://support.singlewire.com/s/article/2024-09-13-AL-SYNCSUBUNH-red-system-health-alarm-state for remediation steps.
Sep 13, 08:00 CDT

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.