Singlewire Software
Monitoring - At this time, our InformaCast Fusion Integration with Twitter has been restored. However, our Twitter integration with InformaCast Advanced is now being rejected.

We will continue to monitor the situation with Twitter before closing this incident.

Aug 08, 2023 - 21:46 CDT
Identified - The Integration between InformaCast and Twitter is experiencing difficulties at this time. Both Fusion and Advanced are impacted. Please do not rely on Twitter as a notification channel.

Our developers are investigating possible solutions. We will update this incident when we know more.

Jul 20, 2023 - 15:38 CDT
Update - The integration between InformaCast Advanced and Twitter has been restored. We will continue to monitor the situation with Twitter before closing this incident.
May 23, 2023 - 08:49 CDT
Update - At this time, our Fusion Integration with Twitter has been restored. However, our Twitter integration with InformaCast Advanced is now being rejected. We have reached out to Twitter's support team requesting instructions to re-enabled this integration.
May 22, 2023 - 14:32 CDT
Update - Our Twitter integration is currently being rejected by Twitter. At this time, no reason has been given for this rejection. We are attempting to engage with their support team to understand what is causing this issue. Once we have a path forward, we will update this incident.
May 15, 2023 - 08:52 CDT
Update - The Twitter integration with InformaCast has been restored. Should you experience issues with sending Tweets via InformaCast, please reach out to our support team.
Apr 27, 2023 - 09:36 CDT
Update - Twitter has enacted API changes that have impacted InformaCast's ability to send Tweets. At this time. InformaCast cannot send Tweets. Our development team is investigating what changes need to be made to get this service restored as quickly as possible.

We will update this incident when we know more.

Apr 27, 2023 - 08:59 CDT
Update - Twitter's public APIs appear to be responding normally. Notifications that post to Twitter should succeed at this time.
Mar 08, 2023 - 16:52 CST
Update - Twitter's public APIs are currently experiencing difficulties. At this time, endusers are reporting various problems accessing, viewing, and posting Tweets. Notifications that post to Twitter are unlikely to succeed at this time. We will continue to monitor the situation.
Mar 06, 2023 - 11:39 CST
Update - We are continuing to monitor for any further issues.
Feb 21, 2023 - 23:47 CST
Monitoring - Singlewire is aware of the up-coming changes to Twitter’s API policy. We are continuing to seek guidance. At this time, we do not know what Twitter’s proposed changes will mean for InformaCast. If you use InformaCast’s Outbound System integration for Twitter, please:

1. Ensure that you have alternative notification channels configured and available for any critical notifications

2. Monitor this status page where we will post updates.

Feb 08, 2023 - 15:59 CST

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Fusion/Mobile platform, Visitor Aware platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here in the Singlewire Support Community

Current rolling 30 days of uptime is: 99.99%

Be Advised
Per FEMA, IPAWS Alerts are still being processed. Most alerts sent by Alerting Authorities are experiencing no problems.

If you send an IPAWS alert via InformaCast and it indicates that an alert was not received by IPAWS, Alerting Authorities should retry sending the message immediately.

InformaCast Mobile API Operational
InformaCast Fusion Administrative WebConsole Operational
InformaCast Fusion Syncing Service Operational
Visitor Aware Operational
Authentication Methods - InformaCast Mobile/Fusion Operational
Google Authentication Operational
Singlewire IDP Authentication Operational
Notification Channels - InformaCast Mobile/Fusion Operational
Android Push Notifications Operational
iOS Push Notifications Operational
Email Notifications Operational
Phone Call Notifications Operational
Twilio SMS Delivery Operational
WebEx Teams Notifications Operational
Microsoft Teams Operational
Bandwidth SMS Delivery Operational
Backend Webservices Operational
AWS EC2 Services Operational
AWS SNS Services Operational
Database Services Operational
Email Services Operational
Load Balancer Services Operational
Storage Services Operational
AWS rekognition-us-east-1 Operational
AWS sqs-us-east-1 Operational
AWS lambda-us-east-1 Operational
Telephony Operational
Conference Calling Operational
Text-to-Speech Operational
Public Switched Telephone Network (PSTN)
Operational
SIP Operational
SMS Operational
Telephony API Operational
Visitor Aware Email Notifications Operational
mailgun Outbound Delivery Operational
mailgun API Operational
mailgun SMTP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
InformaCast Mobile/Fusion Maintenance Oct 4, 2023 12:30-14:00 CDT
We have scheduled an upgrade for our InformaCast Fusion/Mobile infrastructure for Wednesday, October 4th. Work will be completed between the hours of 12:30 PM and 1:59 PM Central Time.

You may experience page-loading failures due to upgrades on the Administration Console. If you experience this issue, simply refresh the page. The InformaCast app will not experience this behavior.

Posted on Oct 03, 2023 - 17:24 CDT
Past Incidents
Oct 3, 2023
Resolved - All issues related to Fusion syncing should now be resolved. We’re sorry for any inconvenience this has caused, and we appreciate your patience.
Oct 3, 16:14 CDT
Monitoring - At this time, we believe all issues should be resolved for customers who where having issues with syncing.

Please contact Singlewire Technical Support if you require additional assistance.

Oct 3, 15:23 CDT
Identified - Impact
Any version of Fusion server may be reporting an incorrect System Health status of “Server Disconnected”
InformaCast Fusion servers 14.17.x or 14.18.x may also be experiencing syncing errors including failed notification sends to 14.18.x servers.

Status
Our team has identified the issue and systems impacted. We are currently investigating the root cause and strategies to prevent this from happening again.

Mitigation
If your server is stuck in a disconnected, red system health state, follow the steps in the KB Article linked below as a temporary workaround while we continue to work on resolving the root cause of this issue. Please contact Singlewire Support if you have additional issues or questions.
https://support.singlewire.com/s/article/Restart-the-InformaCast-on-prem-server-syncer-service

Oct 3, 14:50 CDT
Investigating - InformaCast Fusion customers may experience Fusion Server alarms indicating a red “disconnected” state. Those servers are not fully communicating with the InformaCast cloud.

Investigation
We’re investigating a service in our infrastructure responsible for that communication that has become unstable.

Next Steps
Our development team is investigating and we will provide an update within the hour with additional details on the impact and any recommended actions to take.

Oct 3, 13:24 CDT
Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023
Completed - The scheduled maintenance has been completed.
Sep 19, 21:47 CDT
Verifying - Verification is currently underway for the maintenance items.
Sep 19, 21:29 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 19:00 CDT
Scheduled - We have scheduled an upgrade for our InformaCast Fusion/Mobile infrastructure for Tuesday, September 19th. Work will be completed between the hours of 7:00 PM and 11:59 PM Central Time.

You may experience page-loading failures due to upgrades on the Administration Console. If you experience this issue, simply refresh the page. The InformaCast app will not experience this behavior.

Sep 14, 12:44 CDT