Singlewire Software Status

Platform Status

Partially Degraded Service

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Fusion/Mobile platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here in the Singlewire Support Community

Current rolling 30 days of uptime is: 99.99%

InformaCast Mobile API Operational

Authentication Methods - InformaCast Mobile/Fusion Operational

Google Authentication Operational

Singlewire IDP Authentication Operational

Notification Channels - InformaCast Mobile/Fusion Operational

Android Push Notifications Operational

iOS Push Notifications Operational

Email Notifications Operational

IC Mobile Plugin Notifications Operational

Phone Call Notifications Operational

SMS Notifications Operational

WebEx Teams Notifications Operational

Microsoft Teams Operational

Backend Webservices Degraded Performance

AWS EC2 Services Degraded Performance

AWS SNS Services Operational

Database Services Operational

Email Services Operational

Load Balancer Services Operational

Storage Services Operational

Telephony Operational

Conference Calling Operational

Text-to-Speech Operational

Public Switched Telephone Network (PSTN) Operational

SIP Operational

SMS Operational

Telephony API Operational

Twilio SMS Toll-Free, North America Operational

Twilio SMS Long Code, North America Operational

Twilio SMS Delivery Notifications & Status Callbacks Operational

Twilio SMS, Latin America Operational

Twilio SMS, Europe Operational

Twilio SMS, Middle East & Africa Operational

Twilio SMS, APAC Operational

Twilio Voice, North America Operational

Twilio Voice, Latin America Operational

Twilio Voice, APAC Operational

Twilio Voice, Europe Operational

Twilio Voice, Middle East & Africa Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 26, 2021

No incidents reported today.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

InformaCast Mobile/Fusion Maintenance

Completed - The scheduled upgrade of the InformaCast Fusion/Mobile infrastructure is complete. If you experience any issues, please reach out to our support team.
Sep 22, 20:47 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 19:02 CDT

Scheduled - We have scheduled an upgrade for our InformaCast Fusion/Mobile infrastructure for Wednesday, September 22nd, 2021. Work will be completed between the hours of 7:00 PM and 11:59 PM Central Time.

Upgrades will be made to the Administrative WebApp which may cause page load failure. If you experience this issue, simply refresh the page. The MobileApp will not experience this behavior.
Sep 16, 14:56 CDT

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

Intermittent SMS delivery failures

Resolved - All delivery issues reported by our telephony provider have been closed.
Sep 14, 08:25 CDT

Monitoring - Our telephony provider is reporting possible/intermittent issues with SMS delivery in various parts of the world. We are monitoring their updates and will pass on information as we learn more. https://status.twilio.com/
Sep 13, 14:11 CDT

Sep 13, 2021

Sep 12, 2021

No incidents reported.