Platform Status
All Systems Operational

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Mobile/Fusion platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here.

Current rolling 30 days of uptime is: 99.99%

InformaCast Mobile API Operational
Authentication Methods - InformaCast Mobile/Fusion Operational
Google Authentication Operational
Singlewire IDP Authentication Operational
Notification Channels - InformaCast Mobile/Fusion Operational
Android Push Notifications Operational
iOS Push Notifications Operational
Email Notifications Operational
IC Mobile Plugin Notifications ? Operational
Phone Call Notifications Operational
SMS Notifications Operational
WebEx Teams Notifications Operational
Backend Webservices Operational
AWS EC2 Services Operational
AWS SNS Services Operational
Database Services Operational
DNS Operational
Email Services Operational
Load Balancer Services Operational
Log Collection Operational
Storage Services Operational
Telephony Operational
Conference Calling Operational
Text-to-Speech Operational
Public Switched Telephone Network (PSTN) ? Operational
SIP Operational
SMS Operational
Telephony API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 15, 2019

No incidents reported today.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019
Postmortem - Read details
Nov 12, 17:02 CST
Resolved - The deployed fix is working as expected. Should you experience any issues, please reach out to our support team. Thanks!
Nov 8, 14:00 CST
Monitoring - The fix has been successfully deployed. We will continue to monitor the situation and update this incident as appropriate.
Nov 8, 13:42 CST
Update - A fix has been identified and scheduled for release at Friday Nov 8th at 13:00 CST (Friday Nov 8th at 19:00 UTC).

No outage is expected for this patch. We will continue to update this incident during deployment.
Nov 8, 12:08 CST
Update - The scheduled patch deployment has been delayed. We will update this new incident when we have more information.
Nov 7, 17:36 CST
Update - A fix has been identified and scheduled for release at Thursday Nov 7th at 18:30 CST (Friday Nov 8th at 12:30 UTC).

No outage is expected for this patch. We will continue to update this incident during deployment.
Nov 7, 16:45 CST
Update - A workaround has been documented by our engineers in the Singlewire Community. The procedure can be found here: https://support.singlewire.com/s/article/Notification-to-on-premises-devices-not-received
Nov 6, 17:08 CST
Identified - Notifications sent to Device Groups consisting of both "Filtered with Device Groups" and Individually added Speakers and/or Desktop Notifiers may not reach all intended on premise devices.

The root cause has been identified and a fix is in progress.
Nov 6, 16:21 CST
Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.