Singlewire Software Status

Platform Status

Experiencing Issues with Twilio SMS Toll-Free, North America, Twilio SMS Long Code, North America, Twilio SMS, Middle East & Africa, and Twilio Voice, Europe

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Fusion/Mobile platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here in the Singlewire Support Community

Current rolling 30 days of uptime is: 99.99%

InformaCast Mobile API Operational

Authentication Methods - InformaCast Mobile/Fusion Operational

Google Authentication Operational

Singlewire IDP Authentication Operational

Notification Channels - InformaCast Mobile/Fusion Operational

Android Push Notifications Operational

iOS Push Notifications Operational

Email Notifications Operational

IC Mobile Plugin Notifications Operational

Phone Call Notifications Operational

SMS Notifications Operational

WebEx Teams Notifications Operational

Microsoft Teams Operational

Backend Webservices Operational

AWS EC2 Services Operational

AWS SNS Services Operational

Database Services Operational

Email Services Operational

Load Balancer Services Operational

Storage Services Operational

Telephony Operational

Conference Calling Operational

Text-to-Speech Operational

Public Switched Telephone Network (PSTN) Operational

SIP Operational

SMS Operational

Telephony API Operational

Twilio SMS Toll-Free, North America Under Maintenance

Twilio SMS Long Code, North America Under Maintenance

Twilio SMS Delivery Notifications & Status Callbacks Operational

Twilio SMS, Latin America Operational

Twilio SMS, Europe Operational

Twilio SMS, Middle East & Africa Degraded Performance

Twilio SMS, APAC Operational

Twilio Voice, North America Operational

Twilio Voice, Latin America Operational

Twilio Voice, APAC Operational

Twilio Voice, Europe Degraded Performance

Twilio Voice, Middle East & Africa Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 27, 2021

No incidents reported today.

Oct 26, 2021

No incidents reported.

Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

National Weather Service CAP API Issues

Resolved - This incident has been resolved.
Oct 13, 12:59 CDT

Monitoring - The National Weather Service (NWS) recently posted this update regarding API issues with the Common Alerting Protocol service they provide:

NWS Common Alerting Protocol (CAP) messages are currently unavailable via the NWS Application Programming Interface (API) and will return on Tuesday, October 12. This is due to an issue with processing of the Accept header that is required to return alerts in CAP format.

What does this mean for InformaCast users: If you configured InformaCast Advanced, Mobile, or Fusion to monitor the NWS CAP feed to trigger automated InformaCast notifications related to severe weather conditions in your area, they may not perform as intended. At this time, the NWS estimates they will resolve this issue on Tuesday, October 12.
While Singlewire Software does not develop for or maintain this service from the National Weather Service, we wanted to make you aware of this issue so that you can take appropriate action.
Oct 7, 09:52 CDT