Platform Status
Monitoring - Status Update from the National Weather Service: An upgrade to the NWS weather.gov API was put into operations on 02/05/2020 at 16Z, which since going live, API has been experiencing severe reliability issues affecting all endpoints to include: alerts, forecast, observations, and point. https://www.weather.gov/documentation/services-web-api

What does this mean for InformaCast users: If you have configured InformaCast Advanced, Mobile, or Fusion to monitor the NWS CAP feed to trigger automated InformaCast notifications related to severe weather conditions in your area, they may not perform as intended. At this time, there is no more information available from the NWS as to when this issue will be resolved.

To send your Inclement Weather Notification manually, log into the Admin console, navigate to Notifications | Message Templates | Locate your Inclement Weather Message Template | click on the Send icon, select your impacted Distribution Lists and / or Device Groups, click Send.
Feb 7, 10:13 CST

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Mobile/Fusion platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here.

Current rolling 30 days of uptime is: 99.99%

InformaCast Mobile API Operational
Authentication Methods - InformaCast Mobile/Fusion Operational
Google Authentication Operational
Singlewire IDP Authentication Operational
Notification Channels - InformaCast Mobile/Fusion Operational
Android Push Notifications Operational
iOS Push Notifications Operational
Email Notifications Operational
IC Mobile Plugin Notifications ? Operational
Phone Call Notifications Operational
SMS Notifications Operational
WebEx Teams Notifications Operational
Microsoft Teams Operational
Backend Webservices Operational
AWS EC2 Services Operational
AWS SNS Services Operational
Database Services Operational
DNS Operational
Email Services Operational
Load Balancer Services Operational
Log Collection Operational
Storage Services Operational
Telephony Operational
Conference Calling Operational
Text-to-Speech Operational
Public Switched Telephone Network (PSTN) ? Operational
SIP Operational
SMS Operational
Telephony API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 24, 2020

No incidents reported today.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020
Completed - The InformaCast Fusion/Mobile schedule maintenance has been completed.
Feb 19, 21:25 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 19:01 CST
Scheduled - We have scheduled an upgrade for our InformaCast Fusion/Mobile infrastructure for Wednesday, February 19th, 2020. Work will be completed between the hours of 7:00 PM and 11:59 PM Central Time.

There are no outages expected with this release. Upgrades will be made to the Administrative WebApp which may cause page load failure. If you experience this issue, simply refresh the page. The MobileApp will not experience this behavior.
Feb 11, 11:03 CST
Resolved - Impacted SMS delivery has been resolved. We’re sorry for any impact this incident may have had regarding your SMS notifications. If you notice ongoing problems, please contact Singlewire Support. Thank you!
Feb 19, 09:57 CST
Monitoring - Singlewire DevOps has determined that a brief networking problem impacted our RabbitMQ cluster. The cluster recovered successfully and SMS is confirmed to be working as expected. We're sorry for any impact this may have caused with SMS delivery.
Feb 19, 09:39 CST
Investigating - A potential problem with SMS delivery is being investigated. Our DevOps team is working to identify the root cause and implement a solution. Some users may be affected. We are scoping the incident, and another update will be published shortly.
Feb 19, 09:02 CST
Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.