Platform Status
Experiencing Issues with Twilio Voice, North America

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Fusion/Mobile platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here in the Singlewire Support Community

Current rolling 30 days of uptime is: 99.99%

InformaCast Mobile API Operational
Authentication Methods - InformaCast Mobile/Fusion Operational
Google Authentication Operational
Singlewire IDP Authentication Operational
Notification Channels - InformaCast Mobile/Fusion Operational
Android Push Notifications Operational
iOS Push Notifications Operational
Email Notifications Operational
IC Mobile Plugin Notifications ? Operational
Phone Call Notifications Operational
SMS Notifications Operational
WebEx Teams Notifications Operational
Microsoft Teams Operational
Backend Webservices Operational
AWS EC2 Services Operational
AWS SNS Services Operational
Database Services Operational
Email Services Operational
Load Balancer Services Operational
Storage Services Operational
Telephony Operational
Conference Calling Operational
Text-to-Speech Operational
Public Switched Telephone Network (PSTN) ? Operational
SIP Operational
SMS Operational
Telephony API Operational
Twilio SMS Toll-Free, North America Operational
Twilio SMS Long Code, North America Operational
Twilio SMS Delivery Notifications & Status Callbacks Operational
Twilio SMS, Latin America Operational
Twilio SMS, Europe Operational
Twilio SMS, Middle East & Africa Operational
Twilio SMS, APAC Operational
Twilio Voice, North America Under Maintenance
Twilio Voice, Latin America Operational
Twilio Voice, APAC Operational
Twilio Voice, Europe Operational
Twilio Voice, Middle East & Africa Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 19, 2022

No incidents reported today.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022
Resolved - At this time, our telephony providers are calling the situation resolved. If you experience any issues, please contact our support team.
Jan 15, 08:43 CST
Update - Our telephony provider has reported general improvements with SMS delivery. However, new, unrelated delays are reported sending to AT&T devices. We will keep this incident until this last issue is resolved.

The next scheduled update will happen after 8:00a CST.
Jan 14, 23:26 CST
Update - Our telephony providers are currently reporting normal and expected delivery times for all messaging services that we depend on. We will continue to monitor the situation before we consider the situation entirely resolved.
Jan 14, 15:44 CST
Update - Our telephony providers are beginning to report recovery on SMS deliveries. While not resolved, they are on the right path. We are expecting additional information from them within the next hour.
Jan 14, 14:05 CST
Monitoring - At this time, SMS delivery to enduser handsets seems to be delayed by 4-5 minutes. We will continue to monitor the situation and update this incident as we learn more.
Jan 14, 11:52 CST
Identified - While our temporary workaround is working as intended, our telephony providers are now having general SMS delivery delay issues. Customers may see SMS messages labelled as Sent via InformaCast Fusion/Mobile but not actually receive messages on end user phones.

We are tracking this situation with our telephony provider and will update this incident as we learn more.
Jan 14, 11:37 CST
Monitoring - We have applied a temporary workaround to our Telephony configuration. At this time, no customers should be experiencing issues with SMS delivery.

Should that not be the case, please reach out to our support team.
Jan 14, 09:03 CST
Investigating - Our automated monitoring system has detected SMS delivery issues for some customers. We are investigating on our end and have engaged with our telephony providers. The vast majority of our customers are not impacted.

We will update this incident within 1 hour or when we learn more.
Jan 14, 07:50 CST
Jan 14, 2022
Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022
Completed - The scheduled maintenance has been completed.
Jan 6, 20:34 CST
Verifying - Verification is currently underway for the maintenance items.
Jan 6, 20:24 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 20:00 CST
Scheduled - Our database system has a pending upgrade that will be applied this week. During the upgrade, our system will failover to our backup database instance. At the moment of failover, certain requests may timeout. If you experience timeouts, please try again and they should work without issue.

Please Note: As part of this work, system health alarms may periodically alert you that your on-premises servers have entered a RED state. These RED states are temporary and expected. They should resolve on their own within several minutes.
Jan 3, 14:06 CST
Jan 5, 2022

No incidents reported.