Singlewire Software Status

Platform Status

All Systems Operational

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Mobile/Fusion platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here.

Current rolling 30 days of uptime is: 99.999%

InformaCast Mobile API Operational

Authentication Methods - InformaCast Mobile/Fusion Operational

Google Authentication Operational

Singlewire IDP Authentication Operational

Notification Channels - InformaCast Mobile/Fusion Operational

Android Push Notifications Operational

iOS Push Notifications Operational

Email Notifications Operational

IC Mobile Plugin Notifications Operational

Phone Call Notifications Operational

SMS Notifications Operational

Spark Notifications Operational

Backend Webservices Operational

AWS EC2 Services Operational

AWS SNS Services Operational

Database Services Operational

DNS Operational

Email Services Operational

Load Balancer Services Operational

Log Collection Operational

Storage Services Operational

Telephony Operational

Conference Calling Operational

Text-to-Speech Operational

Public Switched Telephone Network (PSTN) Operational

SIP Operational

SMS Operational

Telephony API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 15, 2018

No delivery receipts for SMS originating from toll-free numbers toward Sprint handsets

Resolved - Our backend telephony provider is reporting that all services are back to normal and functioning normally. Should you experience any issues, please contact support.
Aug 15, 08:50 CDT

Monitoring - Our backend telephony provider detected a decrease in delivery receipts for SMS messages originating from numbers sent toward Sprint handsets. Testing confirmed that these messages are still being delivered, even in cases where no delivery receipt is provided. Our telephony provider is working with their carrier provider to resolve the issue and Singlewire engineers are actively monitoring the situation.
Aug 14, 13:02 CDT

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

Degraded Conference Call Performance

Resolved - Our backend telephony provider reports that systems are now performing normally.
Aug 7, 17:26 CDT

Investigating - Our backend telephony provider has identified some problems with Conference Calling operations. No further details have been provided at this time. We will monitor the situation and provider more details as we receive them.
Aug 7, 15:48 CDT

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.

Aug 2, 2018

No incidents reported.

Aug 1, 2018

No incidents reported.