Singlewire Software Status

Platform Status

All Systems Operational

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Mobile/Fusion platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here.

Current rolling 30 days of uptime is: 99.99%

InformaCast Mobile API Operational

Authentication Methods - InformaCast Mobile/Fusion Operational

Google Authentication Operational

Singlewire IDP Authentication Operational

Notification Channels - InformaCast Mobile/Fusion Operational

Android Push Notifications Operational

iOS Push Notifications Operational

Email Notifications Operational

IC Mobile Plugin Notifications Operational

Phone Call Notifications Operational

SMS Notifications Operational

WebEx Teams Notifications Operational

Backend Webservices Operational

AWS EC2 Services Operational

AWS SNS Services Operational

Database Services Operational

DNS Operational

Email Services Operational

Load Balancer Services Operational

Log Collection Operational

Storage Services Operational

Telephony Operational

Conference Calling Operational

Text-to-Speech Operational

Public Switched Telephone Network (PSTN) Operational

SIP Operational

SMS Operational

Telephony API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 15, 2019

No incidents reported today.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

Inconsistent On Premise Device Activation

Postmortem - Read details
Nov 12, 17:02 CST

Resolved - The deployed fix is working as expected. Should you experience any issues, please reach out to our support team. Thanks!
Nov 8, 14:00 CST

Monitoring - The fix has been successfully deployed. We will continue to monitor the situation and update this incident as appropriate.
Nov 8, 13:42 CST

Update - A fix has been identified and scheduled for release at Friday Nov 8th at 13:00 CST (Friday Nov 8th at 19:00 UTC).

No outage is expected for this patch. We will continue to update this incident during deployment.
Nov 8, 12:08 CST

Update - The scheduled patch deployment has been delayed. We will update this new incident when we have more information.
Nov 7, 17:36 CST

Update - A fix has been identified and scheduled for release at Thursday Nov 7th at 18:30 CST (Friday Nov 8th at 12:30 UTC).

No outage is expected for this patch. We will continue to update this incident during deployment.
Nov 7, 16:45 CST

Update - A workaround has been documented by our engineers in the Singlewire Community. The procedure can be found here: https://support.singlewire.com/s/article/Notification-to-on-premises-devices-not-received
Nov 6, 17:08 CST

Identified - Notifications sent to Device Groups consisting of both "Filtered with Device Groups" and Individually added Speakers and/or Desktop Notifiers may not reach all intended on premise devices.

The root cause has been identified and a fix is in progress.
Nov 6, 16:21 CST

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.