Platform Status
National Weather Service CAP Feed Issues
Identified - The National Weather Service (NWS) recently posted this update about reliability issues with the Common Alerting Protocol feed that they provide:

A National Weather Service network outage began on Friday and continues to impact some NWS dissemination systems. If you've been unable to receive CAP messages during this time, please note that NWS is working to resolve the issue. I don't have a time estimate for completion of the repair, but I can tell you that repair of the larger issue requires installation of new hardware which has already begun. Until I'm able to provide you with additional information, you are welcome to monitor our Administrative Messages on this issue.

What does this mean for InformaCast users: If you configured InformaCast Advanced, Mobile, or Fusion to monitor the NWS CAP feed to trigger automated InformaCast notifications related to severe weather conditions in your area, they may not perform as intended. At this time, there is no more information available from the NWS as to when they will resolve this issue.
While Singlewire Software does not develop for or maintain this feed from the National Weather Service, we wanted to make you aware of this issue so that you can take appropriate action.
Jan 25, 15:01 CST

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Mobile/Fusion platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here.

Current rolling 30 days of uptime is: 99.99%

InformaCast Mobile API Operational
Authentication Methods - InformaCast Mobile/Fusion Operational
Google Authentication Operational
Singlewire IDP Authentication Operational
Notification Channels - InformaCast Mobile/Fusion Operational
Android Push Notifications Operational
iOS Push Notifications Operational
Email Notifications Operational
IC Mobile Plugin Notifications ? Operational
Phone Call Notifications Operational
SMS Notifications Operational
WebEx Teams Notifications Operational
Microsoft Teams Operational
Backend Webservices Operational
AWS EC2 Services Operational
AWS SNS Services Operational
Database Services Operational
Email Services Operational
Load Balancer Services Operational
Log Collection Operational
Storage Services Operational
Telephony Operational
Conference Calling Operational
Text-to-Speech Operational
Public Switched Telephone Network (PSTN) ? Operational
SIP Operational
SMS Operational
Telephony API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 8, 2021

No incidents reported today.

Mar 7, 2021

No incidents reported.

Mar 6, 2021

No incidents reported.

Mar 5, 2021

No incidents reported.

Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021
Twilio Telephony Outage
Resolved - The Telephony issue is resolved. We’re sorry for any inconvenience this may have caused. If you notice any issues with your instance of InformaCast, please reach out to Singlewire Support
Feb 26, 11:45 CST
Monitoring - Telephony services have been restored and appear to be functioning properly. We'll continue to monitor.
Feb 26, 10:24 CST
Identified - Our telephony provider continues to identify and work towards a fix. We have identified that SMS is impacted and will update as soon as possible.
Feb 26, 07:51 CST
Investigating - Singlewire Software has identified that our telephony provider is experiencing an unannounced outage. We are investigating at this time.
Feb 26, 07:22 CST
Feb 25, 2021
InformaCast Fusion/Mobile Patch
Completed - The scheduled maintenance has been completed successfully. If you notice problems with your instance of InformaCast Fusion, please contact Singlewire Software Support. Thank you!
Feb 25, 18:33 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 18:01 CST
Scheduled - “A component of InformaCast Fusion requires additional patching after last night's Upgrade. Users should not experience system downtime, but a brief period of Admin WebApp unresponsiveness may be observed during the maintenance window. We’re sorry for any inconvenience this may cause.
Feb 25, 10:18 CST
Feb 24, 2021
InformaCast Fusion/Mobile Upgrade
Completed - The scheduled upgrade of InformaCast Fusion/Mobile has been completed.

If you have any questions or concerns, please contact Singlewire Support.
Feb 24, 21:14 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 19:00 CST
Scheduled - We have scheduled an upgrade for our InformaCast Fusion/Mobile infrastructure for Wednesday, February 24th, 2021. Work will be completed between the hours of 7:00 PM and 11:59 PM Central Time.

Upgrades will be made to the Administrative WebApp which may cause page load failure. If you experience this issue, simply refresh the page. The MobileApp will not experience this behavior.

If you have any questions or concerns, please contact Singlewire Support.
Feb 19, 10:05 CST
Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

← Incident History Powered by Statuspage