Singlewire Software Status

Platform Status

All Systems Operational

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Fusion/Mobile platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here in the Singlewire Support Community

Current rolling 30 days of uptime is: 99.99%

Be Advised
Per FEMA, IPAWS Alerts are still being processed. Most alerts sent by Alerting Authorities are experiencing no problems.

If you send an IPAWS alert via InformaCast and it indicates that an alert was not received by IPAWS, Alerting Authorities should retry sending the message immediately.

InformaCast Mobile API Operational

InformaCast Fusion Administrative WebConsole Operational

InformaCast Fusion Syncing Service Operational

Authentication Methods - InformaCast Mobile/Fusion Operational

Google Authentication Operational

Singlewire IDP Authentication Operational

Notification Channels - InformaCast Mobile/Fusion Operational

Android Push Notifications Operational

iOS Push Notifications Operational

Email Notifications Operational

Phone Call Notifications Operational

Twilio SMS Delivery Operational

WebEx Teams Notifications Operational

Microsoft Teams Operational

Bandwidth SMS Delivery Operational

Backend Webservices Operational

AWS EC2 Services Operational

AWS SNS Services Operational

Database Services Operational

Email Services Operational

Load Balancer Services Operational

Storage Services Operational

Telephony Operational

Conference Calling Operational

Text-to-Speech Operational

Public Switched Telephone Network (PSTN) Operational

SIP Operational

SMS Operational

Telephony API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 28, 2023

No incidents reported today.

Jan 27, 2023

FEMA IPAWS Integrations with InformaCast May Experience Errors

Resolved - At this time, FEMA has not reported any further issues. Singlewire considers this resolved for the time being.
Jan 27, 13:40 CST

Investigating - Per FEMA, IPAWS Alerts are still being processed. Most alerts sent by Alerting Authorities are experiencing no problems.

If you send an IPAWS alert via InformaCast and it indicates that an alert was not received by IPAWS, Alerting Authorities should retry sending the message immediately.
Jan 24, 14:33 CST

Jan 26, 2023

No incidents reported.

Jan 25, 2023

InformaCast Mobile/Fusion Maintenance

Completed - The scheduled maintenance has been completed.
Jan 25, 16:10 CST

Verifying - Verification is currently underway for the maintenance items.
Jan 25, 16:09 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 16:00 CST

Scheduled - We have scheduled an upgrade for our InformaCast Fusion/Mobile infrastructure for Wednesday, January 25th. Work will be completed between the hours of 3:00 PM and 3:59 PM Central Time.

You may experience page-loading failures due to upgrades on the Administration Console. If you experience this issue, simply refresh the page. The InformaCast app will not experience this behavior.
Jan 25, 15:38 CST

Jan 24, 2023

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.