Platform Status
All Systems Operational

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Mobile/Fusion platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here.

REST API - InformaCast Mobile/Fusion   Operational
90 days ago
100.0 % uptime
Today
Authentication Methods - InformaCast Mobile/Fusion Operational
Google Authentication   Operational
Singlewire IDP Authentication   Operational
Notification Channels - InformaCast Mobile/Fusion Operational
Android Push Notifications   Operational
iOS Push Notifications   Operational
Email Notifications   Operational
IC Mobile Plugin Notifications   ? Operational
Phone Call Notifications   Operational
SMS Notifications   Operational
Spark Notifications   Operational
Backend Webservices Operational
AWS EC2 Services   Operational
AWS SNS Services   Operational
Database Services   Operational
Email Services   Operational
Load Balancer Services   Operational
Log Collection   Operational
Storage Services   Operational
Telephony Operational
Conference Calling   Operational
Text-to-Speech   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 22, 2017

No incidents reported today.

Sep 21, 2017
Completed - The scheduled maintenance has been completed.
Sep 21, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 14:00 CDT
Scheduled - Singlewire will be upgrading the InformaCast Mobile infrastructure to introduce the following new features.
Track Users in Response to a Specific Event. Confirmation requests now include the option to initiate location tracking based on users’ responses. Once users initiate tracking, they are entered into a tracking event. Tracking events provide you with a map of the event, the confirmation response option that triggered the event, and the users associated with it. You can also trigger notifications based on the geographical location of users when they initiate tracking. For example, you send out the Active Shooter message template with the Are You OK? confirmation request. When three users in the Madison area reply with the No confirmation request option, tracking is initiated for their devices and they are entered into the Are You OK/No tracking event. Since you also want to notify your Madison security team that there are users in need of assistance, a tracking event notification tied to the geographical location of your Madison office triggers its associated message template to be sent.

Users can only be tracked if they are using the InformaCast Mobile app on their Android/iOS devices and have granted the app access to their location services. Tracking accuracy depends on three factors: a device’s signal strength from either the Wifi network or GPS radio, the app’s location (i.e. foreground or background), and battery strength.

New Configurable Web Session Timeouts. You can now configure the window of time in which an inactive individual user (i.e. not accessing any commands) can remain logged into the InformaCast Mobile Administration Console before being logged out. By default, an individual user's web session times out after 30 minutes of inactivity. If your access point to InformaCast Mobile is in a highly trafficked area or has the potential for multiple users, you may want to tighten individual users' session timeouts to prevent unauthorized users from hijacking legitimate sessions.

Record Message Template Audio from a Web Browser. When configuring a message template from the Administration Console, you can now click a Record button and record audio through your web browser (your web browser must support recording and you must allow your web browser access to your microphone). Audio recorded through a web browser is limited to 300 seconds.

Additional Supported Audio Formats for Message Templates. InformaCast Mobile now supports various audio file formats rather than only mono, 8-bit, 8KHz, µLaw format WAV files. Upon a successful save of a message template, InformaCast Mobile will convert an uploaded audio file into a mono, 8-bit, 8KHz, µLaw format WAV file. While the supported audio file formats may change over time, successfully uploaded and converted audio files will not become unusable regardless of the support for their original format.

Due to redundancy in the system there will be no loss of service during the upgrade.
Sep 21, 10:09 CDT
Sep 20, 2017

No incidents reported.

Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

No incidents reported.

Sep 13, 2017

No incidents reported.

Sep 12, 2017

No incidents reported.

Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017

No incidents reported.