Platform Status
National Weather Service CAP Feed Issues
Identified - The National Weather Service (NWS) recently posted this update about reliability issues with the Common Alerting Protocol feed that they provide:

A National Weather Service network outage began on Friday and continues to impact some NWS dissemination systems. If you've been unable to receive CAP messages during this time, please note that NWS is working to resolve the issue. I don't have a time estimate for completion of the repair, but I can tell you that repair of the larger issue requires installation of new hardware which has already begun. Until I'm able to provide you with additional information, you are welcome to monitor our Administrative Messages on this issue.

What does this mean for InformaCast users: If you configured InformaCast Advanced, Mobile, or Fusion to monitor the NWS CAP feed to trigger automated InformaCast notifications related to severe weather conditions in your area, they may not perform as intended. At this time, there is no more information available from the NWS as to when they will resolve this issue.
While Singlewire Software does not develop for or maintain this feed from the National Weather Service, we wanted to make you aware of this issue so that you can take appropriate action.
Jan 25, 15:01 CST

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Mobile/Fusion platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here.

Current rolling 30 days of uptime is: 99.99%

InformaCast Mobile API Operational
Authentication Methods - InformaCast Mobile/Fusion Operational
Google Authentication Operational
Singlewire IDP Authentication Operational
Notification Channels - InformaCast Mobile/Fusion Operational
Android Push Notifications Operational
iOS Push Notifications Operational
Email Notifications Operational
IC Mobile Plugin Notifications ? Operational
Phone Call Notifications Operational
SMS Notifications Operational
WebEx Teams Notifications Operational
Microsoft Teams Operational
Backend Webservices Operational
AWS EC2 Services Operational
AWS SNS Services Operational
Database Services Operational
Email Services Operational
Load Balancer Services Operational
Log Collection Operational
Storage Services Operational
Telephony Operational
Conference Calling Operational
Text-to-Speech Operational
Public Switched Telephone Network (PSTN) ? Operational
SIP Operational
SMS Operational
Telephony API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 16, 2021

No incidents reported today.

Apr 15, 2021

No incidents reported.

Apr 14, 2021
InformaCast Fusion Patch
Completed - Singlewire successfully completed the scheduled patch to the InformaCast Fusion RestAPI. If you experience any issues, please reach out to our support team.
Apr 14, 19:36 CDT
Verifying - Verification is currently underway for the maintenance items.
Apr 14, 19:14 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 19:00 CDT
Scheduled - Singlewire will be deploying a patch to the Fusion RestAPI that will improve reliability of Fusion server to Cloud communications in certain situations.

No downtime is expected as part of this patch.
Apr 14, 09:20 CDT
Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021
InformaCast Fusion/Mobile infrastructure for Monday, April 5th
Completed - Maintenance on the Singlewire InformaCast Fusion/Mobile infrastructure is complete.

The on-premises Fusion server release has been postponed and will be made available at a later date. You do not need to upgrade your on-premises Fusion servers at this time.
Apr 5, 21:03 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 19:01 CDT
Scheduled - We have scheduled an upgrade for our InformaCast Fusion/Mobile infrastructure for Monday, April 5th, 2021. Work will be completed between the hours of 7:00 PM and 11:59 PM Central Time.

Upgrades will be made to the Administrative WebApp which may cause page load failure. If you experience this issue, simply refresh the page. The MobileApp will not experience this behavior.

We will send you a verification email once the infrastructure upgrades are complete. Your server will automatically download the upgrade files, typically within 24 hours. Once downloaded, you will then need to upgrade your on-premises InformaCast Fusion server(s), as outlined in our knowledge base article, Planning Your Fusion Server Upgrades.
Mar 29, 10:02 CDT
Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

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