Monitoring - We're experiencing an issue where events from on-premises servers may be delayed from reaching the cloud. This may include events intended to broadcast notifications to the cloud, such as using a phone to activate a DialCast Dialing Configuration. This is also presently impacting notification progress and completion reporting, as well as display of IDNs.
For now, to ensure notification delivery to cloud devices, activating notifications from the web application or other cloud devices is encouraged.
We've implemented a fix, and we're monitoring the results.
Mar 09, 2026 - 10:41 CDT
Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Fusion/Mobile platform, Visitor Aware platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.
Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here in the Singlewire Support Community
Current rolling 30 days of uptime is: 99.99%
InformaCast
Operational
90 days ago
100.0
% uptime
Today
Rest API
Operational
Administrative WebConsole
Operational
Singlewire IDP Authentication
Operational
On-premises Server Syncing Service
Operational
InformaCast for Windows
Operational
90 days ago
100.0
% uptime
Today
InformaCast for MacOS
Operational
90 days ago
100.0
% uptime
Today
InformaCast for Android
Operational
90 days ago
100.0
% uptime
Today
InformaCast for iOS
Operational
90 days ago
100.0
% uptime
Today
InformaCast Notification Channels
Operational
Android Push Notifications
Operational
iOS Push Notifications
Operational
Email Notifications
Operational
Phone Call Notifications
Operational
SMS Notifications
Operational
WebEx Teams Notifications
Operational
Microsoft Teams
Operational
On-Premises Notifications
Operational
X / Twitter
Operational
WebEx Calling
Operational
InformaCast Services
Operational
Emergency Calling
Operational
Local User Loader
Operational
Cloud User Loader
Operational
School Information Import
Operational
API Connector
Operational
Inbound CAP
Operational
Inbound Email
Operational
Inbound RSS
Operational
Conference Call
Operational
Inbound IPAWS
Operational
Visitor Aware
Operational
Visitor Aware Email Notifications
Operational
mailgun Outbound Delivery
Operational
mailgun API
Operational
mailgun SMTP
Operational
Visitor Aware Backend Services
Operational
Pusher Channels presence channels
Operational
Pusher Channels Pusher.js CDN
Operational
Pusher Channels Pusher.js CDN
Operational
Pusher Channels REST API
Operational
Pusher Channels Stats Integrations
Operational
Pusher Channels Webhooks
Operational
Pusher Channels WebSocket client API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Mar 9, 2026
Unresolved incident: On-Premises Server events may be delayed.
Resolved -
This incident has been resolved.
Mar 3, 09:25 CST
Update -
We are continuing to monitor for any further issues.
Mar 2, 17:22 CST
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 2, 16:46 CST
Update -
We are continuing to investigate this issue.
Mar 2, 16:45 CST
Update -
We are continuing to investigate this issue.
Mar 2, 16:45 CST
Investigating -
We have received reports from RapidSOS of elevated errors that may prevent Emergency Calling from working with InformaCast. For additional information, please visit: https://status.rapidsos.com/
We will update this incident when more information is made available.
Mar 2, 16:43 CST
Resolved -
This incident has been resolved.
Feb 25, 19:52 CST
Investigating -
We have received reports from RapidSOS of elevated errors that may prevent Emergency Calling from working with InformaCast. For additional information, please visit: https://status.rapidsos.com/
We will update this incident when more information is made available.
Feb 25, 19:03 CST
Resolved -
This incident has been resolved.
Feb 25, 18:13 CST
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 25, 17:56 CST
Investigating -
We have received reports from RapidSOS of elevated errors that may prevent Emergency Calling from working with InformaCast. For additional information, please visit: https://status.rapidsos.com/
We will update this incident when more information is made available.
Feb 25, 17:53 CST