Singlewire Software Status

Platform Status

All Systems Operational

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Mobile/Fusion platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here.

Current rolling 30 days of uptime is: 99.99%

InformaCast Mobile API Operational

Authentication Methods - InformaCast Mobile/Fusion Operational

Google Authentication Operational

Singlewire IDP Authentication Operational

Notification Channels - InformaCast Mobile/Fusion Operational

Android Push Notifications Operational

iOS Push Notifications Operational

Email Notifications Operational

IC Mobile Plugin Notifications Operational

Phone Call Notifications Operational

SMS Notifications Operational

WebEx Teams Notifications Operational

Backend Webservices Operational

AWS EC2 Services Operational

AWS SNS Services Operational

Database Services Operational

DNS Operational

Email Services Operational

Load Balancer Services Operational

Log Collection Operational

Storage Services Operational

Telephony Operational

Conference Calling Operational

Text-to-Speech Operational

Public Switched Telephone Network (PSTN) Operational

SIP Operational

SMS Operational

Telephony API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 22, 2019

No incidents reported today.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

Slow Syncing Operations

Resolved - Fusion synchronization times have returned to normal. If you believe you are experiencing issues, please reach out to our support team. Thanks!
Apr 16, 14:24 CDT

Monitoring - A configuration change to improve syncing performance has been deployed. At this time, we are monitoring the situation and may make further changes to reduce syncing times.
Apr 16, 11:05 CDT

Identified - Singlewire has witnessed examples of slower than expected Fusion synchronization times. At this time, the system is notifying devices properly, but changes to device groups and message templates may take 1-2 minutes to completely sync.
Apr 16, 09:13 CDT

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019

No incidents reported.

Apr 8, 2019

Fusion Administrative Web Console Update

Completed - Singlewire has completed maintenance on the Fusion Administrative Web Console to address several small issues related to our most recent upgrade. If you experience any issues, please contact our support team.
Apr 8, 19:14 CDT

Verifying - Verification is currently underway for the maintenance items.
Apr 8, 19:10 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 19:00 CDT

Scheduled - Singlewire will be performing maintenance on the Fusion Administrative Web Console to address several small issues related to our most recent upgrade. No downtime is expected for this work, but certain pages may behave oddly until the upgrade is complete.
Apr 8, 18:24 CDT