Degraded Microsoft Teams Integration Scenario Sending

Incident Report for Singlewire Software

Resolved

Microsoft has confirmed the unexpected behavior while sending scenarios from their Teams clients is a defect within their system. Because the issue is external to us, we don't have a timeline for this issue to be resolved. Please refer to this Singlewire Knowledge Base article for the most up-to-date status on this issue: https://support.singlewire.com/s/article/Unable-to-send-scenario-from-Microsoft-Teams-because-scenario-question-displays-incorrect-options

Posted Sep 09, 2025 - 09:57 CDT

Update

Our engineers are in correspondence with Microsoft support about this issue. At this time, scenario sending from Microsoft Teams clients is still impacted. We'll update when we know more.

Posted Sep 03, 2025 - 09:50 CDT

Monitoring

Users attempting to use the Microsoft Teams integration with InformaCast to send scenarios may experience a problem where dropdowns display options from previous questions in the sending workflow rather than the current question. This prevents the user from selecting a valid response and sending the scenario. We've investigated and currently believe this to be an issue within recent versions of Microsoft Teams clients, not an error within our integration. We'll continue to monitor and investigate, and we'll update here when we have more information.

Posted Aug 21, 2025 - 16:45 CDT

This incident affected: InformaCast Notification Channels (Microsoft Teams).