Although the issue with the Local User Loader has been corrected, our Support team will be reaching out to affected customers to help restore their data in the next few days.
Posted Aug 01, 2025 - 18:55 CDT
Monitoring
We have deployed a change that fixes the issue and re-enabled local user loaders. We continue to work towards restoring user data that was erroneously changed or deleted.
Posted Jul 31, 2025 - 15:52 CDT
Update
We have identified the root cause of the issue and are testing a fix for it. All local user loaders remain non-functional as a precaution until we have finished the fix. We are working to identify and restore user data that was erroneously changed or deleted.
Posted Jul 31, 2025 - 12:02 CDT
Identified
We have identified the problem and are implementing a fix. To minimize additional impact until the fix is complete, we are temporarily disabling all local user loaders.
Posted Jul 31, 2025 - 09:03 CDT
Investigating
We're experiencing an issue where users may be updated by the local user loader unintentionally, which may cause them to be removed from security groups and distribution lists. Our development team is working to identify the root cause and implement a solution. Any customer using the local user loader may be affected by this issue, so we recommend pausing any local user loader automation and holding off on manual updates to load requests.
Cloud user loaders (Entra, School Information Systems) are not impacted by this issue.
We'll update this incident when we have identified a root cause or within three hours.
Posted Jul 31, 2025 - 08:52 CDT
This incident affected: InformaCast Services (Local User Loader).