Critical Outage - Visitor Aware

Incident Report for Singlewire Software

Resolved

The Cloudflare issue has been resolved.
Posted Nov 18, 2025 - 14:20 CST

Update

We are still waiting to hear back from Cloudflare that they have resolved all issues. All indications are that everything is back to normal.
Posted Nov 18, 2025 - 13:13 CST

Update

Cloudflare is continuing to make progress on their recovery.
Posted Nov 18, 2025 - 11:43 CST

Update

We are continuing to monitor Cloudflare as they make progress on their issue.
Posted Nov 18, 2025 - 10:45 CST

Monitoring

Cloudflare appears to resolved their issue but not yet given the all clear. We will continue to monitor their progress.
Posted Nov 18, 2025 - 09:47 CST

Update

Cloudflare has implemented a fix. We will continue to post updates as we monitor their progress.
Posted Nov 18, 2025 - 08:45 CST

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 18, 2025 - 07:44 CST

Investigating

Visitor Aware is currently down due to issues with our third party provider Cloudflare. They are working to get the issued resolved and we will keep you updated on their progress.
Posted Nov 18, 2025 - 07:39 CST