What happened
On June 29, 2026, users attempting to log in to the Visitor Access web portal experienced performance degradation and timeouts. The Check In Kiosk iOS app was not affected.
Root cause
The login permission cache was storing too much data in a single entry, which exceeded the maximum allowed request size and made the web portal effectively unavailable.
Resolution
We have increased the granularity of our caching, which resolves the issue and improves overall performance for permission-gated requests throughout the application.