Slow Syncing Operations

Incident Report for Singlewire Software

Resolved

Fusion synchronization times have returned to normal. If you believe you are experiencing issues, please reach out to our support team. Thanks!

Posted Apr 16, 2019 - 14:24 CDT

Monitoring

A configuration change to improve syncing performance has been deployed. At this time, we are monitoring the situation and may make further changes to reduce syncing times.

Posted Apr 16, 2019 - 11:05 CDT

Identified

Singlewire has witnessed examples of slower than expected Fusion synchronization times. At this time, the system is notifying devices properly, but changes to device groups and message templates may take 1-2 minutes to completely sync.

Posted Apr 16, 2019 - 09:13 CDT

This incident affected: InformaCast (Rest API).