SMS Delivery Delayed for Customers
Incident Report for Singlewire Software
Resolved
At this time, our telephony providers are calling the situation resolved. If you experience any issues, please contact our support team.
Posted Jan 15, 2022 - 08:43 CST
Update
Our telephony provider has reported general improvements with SMS delivery. However, new, unrelated delays are reported sending to AT&T devices. We will keep this incident until this last issue is resolved.

The next scheduled update will happen after 8:00a CST.
Posted Jan 14, 2022 - 23:26 CST
Update
Our telephony providers are currently reporting normal and expected delivery times for all messaging services that we depend on. We will continue to monitor the situation before we consider the situation entirely resolved.
Posted Jan 14, 2022 - 15:44 CST
Update
Our telephony providers are beginning to report recovery on SMS deliveries. While not resolved, they are on the right path. We are expecting additional information from them within the next hour.
Posted Jan 14, 2022 - 14:05 CST
Monitoring
At this time, SMS delivery to enduser handsets seems to be delayed by 4-5 minutes. We will continue to monitor the situation and update this incident as we learn more.
Posted Jan 14, 2022 - 11:52 CST
Identified
While our temporary workaround is working as intended, our telephony providers are now having general SMS delivery delay issues. Customers may see SMS messages labelled as Sent via InformaCast Fusion/Mobile but not actually receive messages on end user phones.

We are tracking this situation with our telephony provider and will update this incident as we learn more.
Posted Jan 14, 2022 - 11:37 CST
Monitoring
We have applied a temporary workaround to our Telephony configuration. At this time, no customers should be experiencing issues with SMS delivery.

Should that not be the case, please reach out to our support team.
Posted Jan 14, 2022 - 09:03 CST
Investigating
Our automated monitoring system has detected SMS delivery issues for some customers. We are investigating on our end and have engaged with our telephony providers. The vast majority of our customers are not impacted.

We will update this incident within 1 hour or when we learn more.
Posted Jan 14, 2022 - 07:50 CST
This incident affected: Notification Channels - InformaCast Mobile/Fusion (SMS Notifications).