InformaCast Fusion Server Backup Fix

Incident Report for Singlewire Software

Resolved

A new version of the InformaCast on-premises server is now available to address the critical issues related to backups. It is strongly encouraged that you upgrade your InformaCast Fusion Server at your earliest convenience to avoid interruptions in service.

InformaCast's backup process does not correctly clean up open file handles related to message artifacts listed in the Broadcast History database. Eventually, this can cause InformaCast to crash when its open file limit is reached. Resolve this issue by upgrading to InformaCast 14.2.4 or higher. Read more about this issue: https://support.singlewire.com/s/article/Too-many-open-files-causes-InformaCast-to-crash

Posted Nov 17, 2021 - 11:10 CST