tag:status.singlewire.com,2005:/historySinglewire Software Status - Incident History2024-03-28T13:40:10-05:00Singlewire Softwaretag:status.singlewire.com,2005:Incident/203607542024-03-26T09:09:36-05:002024-03-26T09:09:36-05:00InformaCast Fusion/Mobile Service Impacted<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>09:09</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>08:17</var> CDT</small><br><strong>Monitoring</strong> - Our monitoring has evidence of successful SMS delivery happening. We are continuing to monitor the situation, but believe it to be resolved.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>07:26</var> CDT</small><br><strong>Investigating</strong> - Our monitoring has detected SMS delivery issues that is impacting a subset of our customers. We are investigating to determine how broad the issue is.</p>tag:status.singlewire.com,2005:Incident/201965902024-03-11T08:57:57-05:002024-03-11T08:57:57-05:00Visitor Aware background checks impacted<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>08:57</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>14:27</var> CST</small><br><strong>Investigating</strong> - Searchbug is experiencing technical difficulties, affecting Visitor Aware's ability to complete volunteer background checks</p>tag:status.singlewire.com,2005:Incident/201007872024-02-28T15:46:54-06:002024-02-28T15:47:09-06:00RapidSOS Integration Errors<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>15:46</var> CST</small><br><strong>Resolved</strong> - RapidSOS has implemented a fix for the affected components. This incident is resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>15:01</var> CST</small><br><strong>Investigating</strong> - RapidSOS is reporting issues with a number of key components, including one of their integrations APIs. This may impact InformaCast Fusion's Emergency Calling feature.</p>tag:status.singlewire.com,2005:Incident/200028872024-02-21T00:09:59-06:002024-02-21T00:09:59-06:00InformaCast Mobile/Fusion Updates<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>00:09</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>19:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>15:36</var> CST</small><br><strong>Scheduled</strong> - We have scheduled an update for our InformaCast Fusion/Mobile infrastructure for Tuesday, February 20th. Work will be completed between the hours of 7:00 PM and 11:59 PM Central Time.<br /><br />You may experience page-loading failures due to upgrades on the Administration Console. If you experience this issue, simply refresh the page. The InformaCast app will not experience this behavior.</p>tag:status.singlewire.com,2005:Incident/198789172024-02-01T12:43:44-06:002024-02-01T12:43:44-06:00InformaCast Mobile/Fusion Updates<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>12:43</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:49</var> CST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:01</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>14:24</var> CST</small><br><strong>Scheduled</strong> - We have scheduled an update for our InformaCast Fusion/Mobile infrastructure for Thursday, April 1st. Work will be completed between the hours of 10:00 AM and 10:59 PM Central Time.</p>tag:status.singlewire.com,2005:Incident/197690022024-01-22T13:20:17-06:002024-01-22T13:20:17-06:00InformaCast Mobile/Fusion Updates<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>13:20</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>13:20</var> CST</small><br><strong>Update</strong> - We are continuing to verify the maintenance items.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>13:15</var> CST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>13:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>13:36</var> CST</small><br><strong>Scheduled</strong> - We have scheduled an update for our InformaCast Fusion/Mobile infrastructure for Monday, January 22nd. Work will be completed between the hours of 1:00 PM and 2:30 PM Central Time.</p>tag:status.singlewire.com,2005:Incident/196716272024-01-10T17:14:02-06:002024-01-10T17:14:02-06:00RapidSOS Integration Errors<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>17:14</var> CST</small><br><strong>Resolved</strong> - RapidSOS has implemented a fix and indicated no connections from InformaCast were impacted. They are monitoring the results, but their degraded services should not affect the Emergency Calling feature.<br /><br />This incident is resolved.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>15:30</var> CST</small><br><strong>Investigating</strong> - RapidSOS is reporting issues with all integrations. This impacts InformaCast Fusion's Emergency Calling feature.</p>tag:status.singlewire.com,2005:Incident/196591772024-01-10T15:34:29-06:002024-01-10T15:34:29-06:00InformaCast Mobile/Fusion Updates<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>15:34</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>14:58</var> CST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>14:30</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>12:16</var> CST</small><br><strong>Scheduled</strong> - We have scheduled an update for our InformaCast Fusion/Mobile infrastructure for Wednesday, January 10th. Work will be completed between the hours of 2:30 PM and 3:59 PM Central Time.<br /><br />You may experience page-loading failures due to upgrades on the Administration Console. If you experience this issue, simply refresh the page. The InformaCast app will not experience this behavior.</p>tag:status.singlewire.com,2005:Incident/194229982023-12-12T23:59:54-06:002023-12-12T23:59:54-06:00InformaCast Mobile/Fusion Updates<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>23:59</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>23:00</var> CST</small><br><strong>Update</strong> - Notifications to on-prem servers from the cloud are currently degraded. We are currently working on applying a fix within the maintenance window.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>19:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>18:54</var> CST</small><br><strong>Scheduled</strong> - We have scheduled an update for our InformaCast Fusion/Mobile infrastructure for Tuesday, December 12th. Work will be completed between the hours of 7:00 PM and 11:59 PM Central Time.<br /><br />You may experience page-loading failures due to upgrades on the Administration Console. If you experience this issue, simply refresh the page. The InformaCast app will not experience this behavior.</p>tag:status.singlewire.com,2005:Incident/190749972023-11-09T14:00:26-06:002023-11-09T14:00:26-06:00Degraded Microsoft Teams Service<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>14:00</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>09:57</var> CST</small><br><strong>Monitoring</strong> - InformaCast customers that use Microsoft Teams may have experienced unreliable notification delivery to that platform earlier this morning between 8:45 AM CST and 9:30 AM CST.<br /><br />A configuration change was made at 9:30 AM CST to resolve this issue, and we are currently monitoring the results.</p>tag:status.singlewire.com,2005:Incident/189363562023-10-31T22:43:17-05:002023-10-31T22:43:17-05:00InformaCast Mobile/Fusion Updates<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>22:43</var> CDT</small><br><strong>Completed</strong> - Maintenance has completed</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>22:37</var> CDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>19:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>11:26</var> CDT</small><br><strong>Scheduled</strong> - We have scheduled an update for our InformaCast Fusion/Mobile infrastructure for Tuesday, October 31st. Work will be completed between the hours of 7:00 PM and 11:59 PM Central Time.<br /><br />You may experience page-loading failures due to upgrades on the Administration Console. If you experience this issue, simply refresh the page. The InformaCast app will not experience this behavior.</p>tag:status.singlewire.com,2005:Incident/188997142023-10-23T13:27:36-05:002023-10-23T13:27:36-05:00InformaCast Mobile/Fusion Updates<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>13:27</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>13:23</var> CDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>13:01</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>08:57</var> CDT</small><br><strong>Scheduled</strong> - We have scheduled an update for our InformaCast Fusion/Mobile infrastructure for Monday, October 23rd. Work will be completed between the hours of 1:00 PM and 2:30 PM Central Time.<br /><br />You may experience page-loading failures due to upgrades on the Administration Console. If you experience this issue, simply refresh the page. The InformaCast app will not experience this behavior.</p>tag:status.singlewire.com,2005:Incident/187340442023-10-09T17:02:51-05:002023-10-09T17:02:51-05:00InformaCast Mobile/Fusion Updates<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>17:02</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>16:41</var> CDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>16:30</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>11:51</var> CDT</small><br><strong>Scheduled</strong> - We have scheduled an update for our InformaCast Fusion/Mobile infrastructure for Monday, October 9th. Work will be completed between the hours of 4:30 PM and 5:59 PM Central Time.</p>tag:status.singlewire.com,2005:Incident/160682182023-10-05T15:04:51-05:002023-10-05T15:04:51-05:00InformaCast Integration with Twitter<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>15:04</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>21:46</var> CDT</small><br><strong>Monitoring</strong> - At this time, our InformaCast Fusion Integration with Twitter has been restored. However, our Twitter integration with InformaCast Advanced is now being rejected.<br /><br />We will continue to monitor the situation with Twitter before closing this incident.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>15:38</var> CDT</small><br><strong>Identified</strong> - The Integration between InformaCast and Twitter is experiencing difficulties at this time. Both Fusion and Advanced are impacted. Please do not rely on Twitter as a notification channel. <br /><br />Our developers are investigating possible solutions. We will update this incident when we know more.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>08:49</var> CDT</small><br><strong>Update</strong> - The integration between InformaCast Advanced and Twitter has been restored. We will continue to monitor the situation with Twitter before closing this incident.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>14:32</var> CDT</small><br><strong>Update</strong> - At this time, our Fusion Integration with Twitter has been restored. However, our Twitter integration with InformaCast Advanced is now being rejected. We have reached out to Twitter's support team requesting instructions to re-enabled this integration.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>08:52</var> CDT</small><br><strong>Update</strong> - Our Twitter integration is currently being rejected by Twitter. At this time, no reason has been given for this rejection. We are attempting to engage with their support team to understand what is causing this issue. Once we have a path forward, we will update this incident.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>09:36</var> CDT</small><br><strong>Update</strong> - The Twitter integration with InformaCast has been restored. Should you experience issues with sending Tweets via InformaCast, please reach out to our support team.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>08:59</var> CDT</small><br><strong>Update</strong> - Twitter has enacted API changes that have impacted InformaCast's ability to send Tweets. At this time. InformaCast cannot send Tweets. Our development team is investigating what changes need to be made to get this service restored as quickly as possible.<br /><br />We will update this incident when we know more.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>16:52</var> CST</small><br><strong>Update</strong> - Twitter's public APIs appear to be responding normally. Notifications that post to Twitter should succeed at this time.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>11:39</var> CST</small><br><strong>Update</strong> - Twitter's public APIs are currently experiencing difficulties. At this time, endusers are reporting various problems accessing, viewing, and posting Tweets. Notifications that post to Twitter are unlikely to succeed at this time. We will continue to monitor the situation.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>23:47</var> CST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>15:59</var> CST</small><br><strong>Monitoring</strong> - Singlewire is aware of the up-coming changes to Twitter’s API policy. We are continuing to seek guidance. At this time, we do not know what Twitter’s proposed changes will mean for InformaCast. If you use InformaCast’s Outbound System integration for Twitter, please:<br /><br />1. Ensure that you have alternative notification channels configured and available for any critical notifications<br /><br />2. Monitor this status page where we will post updates.</p>tag:status.singlewire.com,2005:Incident/186823902023-10-04T13:00:55-05:002023-10-04T13:00:55-05:00InformaCast Mobile/Fusion Maintenance<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>13:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>12:48</var> CDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>12:30</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>17:24</var> CDT</small><br><strong>Scheduled</strong> - We have scheduled an upgrade for our InformaCast Fusion/Mobile infrastructure for Wednesday, October 4th. Work will be completed between the hours of 12:30 PM and 1:59 PM Central Time.<br /><br />You may experience page-loading failures due to upgrades on the Administration Console. If you experience this issue, simply refresh the page. The InformaCast app will not experience this behavior.</p>tag:status.singlewire.com,2005:Incident/186804932023-10-03T16:14:25-05:002023-10-03T16:14:25-05:00Degraded Fusion Syncing<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>16:14</var> CDT</small><br><strong>Resolved</strong> - All issues related to Fusion syncing should now be resolved. We’re sorry for any inconvenience this has caused, and we appreciate your patience.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>15:23</var> CDT</small><br><strong>Monitoring</strong> - At this time, we believe all issues should be resolved for customers who where having issues with syncing.<br /><br />Please contact Singlewire Technical Support if you require additional assistance.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>14:50</var> CDT</small><br><strong>Identified</strong> - Impact<br />Any version of Fusion server may be reporting an incorrect System Health status of “Server Disconnected”<br />InformaCast Fusion servers 14.17.x or 14.18.x may also be experiencing syncing errors including failed notification sends to 14.18.x servers.<br /><br />Status<br />Our team has identified the issue and systems impacted. We are currently investigating the root cause and strategies to prevent this from happening again.<br /><br />Mitigation<br />If your server is stuck in a disconnected, red system health state, follow the steps in the KB Article linked below as a temporary workaround while we continue to work on resolving the root cause of this issue. Please contact Singlewire Support if you have additional issues or questions.<br />https://support.singlewire.com/s/article/Restart-the-InformaCast-on-prem-server-syncer-service</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>13:24</var> CDT</small><br><strong>Investigating</strong> - InformaCast Fusion customers may experience Fusion Server alarms indicating a red “disconnected” state. Those servers are not fully communicating with the InformaCast cloud.<br /><br />Investigation<br />We’re investigating a service in our infrastructure responsible for that communication that has become unstable.<br /><br />Next Steps<br />Our development team is investigating and we will provide an update within the hour with additional details on the impact and any recommended actions to take.</p>tag:status.singlewire.com,2005:Incident/185031362023-09-19T21:47:27-05:002023-09-19T21:47:27-05:00InformaCast Mobile/Fusion Maintenance<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>21:47</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>21:29</var> CDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>19:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>12:44</var> CDT</small><br><strong>Scheduled</strong> - We have scheduled an upgrade for our InformaCast Fusion/Mobile infrastructure for Tuesday, September 19th. Work will be completed between the hours of 7:00 PM and 11:59 PM Central Time.<br /><br />You may experience page-loading failures due to upgrades on the Administration Console. If you experience this issue, simply refresh the page. The InformaCast app will not experience this behavior.</p>tag:status.singlewire.com,2005:Incident/184733542023-09-12T15:05:43-05:002023-09-12T15:05:43-05:00Android app cannot receive push notifications<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>15:05</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>12:58</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and approved by Google. A new version of the InformaCast android app should be available on the Google Play Store soon.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>16:40</var> CDT</small><br><strong>Identified</strong> - Our team has identified the issue.<br /><br />This issue only affects users installing the app for the first time on Android 13 or above. As of Android 13, newly installed apps need to explicitly request permission from the user in order to start sending push notifications, which the app is not currently doing. If you were already using this app and upgraded to Android 13, you can still receive push notifications.<br /><br />We are working on implementing a fix to explicitly prompt the user for push notification permission. We’ll report back with progress on that fix as it becomes available.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>15:55</var> CDT</small><br><strong>Investigating</strong> - InformaCast customers that use the most recent version of our Android app cannot receive or enable push notifications. Notifications can still be viewed when opening the app directly.<br /><br />We are currently working to understand the root cause of this issue. We will provide an update before 5:00 PM CDT.<br /><br />We recommend that you avoid updating to the latest version of InformaCast for Android until we have remedied the issue.</p>tag:status.singlewire.com,2005:Incident/183909432023-09-05T00:44:06-05:002023-09-05T00:44:06-05:00Syncing and on-prem notification delivery disruption<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>00:44</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>00:40</var> CDT</small><br><strong>Monitoring</strong> - A configuration change has been made and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>00:10</var> CDT</small><br><strong>Identified</strong> - Fusion customers cannot currently configure on-prem resources such as Dialcast, nor can on-prem recipients receive notifications originating from the cloud.<br /><br />We have identified an issue that prevents Fusion Servers from verifying the authenticity of communication originating from our cloud platform. We are working to resolve this.<br /><br />We will post an update within the hour.</p>tag:status.singlewire.com,2005:Incident/182262492023-08-23T11:40:37-05:002023-08-23T11:40:37-05:00InformaCast Mobile/Fusion Maintenance<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>11:40</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>11:24</var> CDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>11:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>17:02</var> CDT</small><br><strong>Scheduled</strong> - We have scheduled an upgrade for our InformaCast Fusion/Mobile infrastructure for Wednesday, August 23rd. Work will be completed between the hours of 11:00 AM and 12:30 PM Central Time.<br /><br />No outage is expected during this work.</p>tag:status.singlewire.com,2005:Incident/181736432023-08-17T11:32:06-05:002023-08-17T11:32:06-05:00InformaCast Mobile/Fusion Maintenance<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>11:32</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>11:08</var> CDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>10:31</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>08:42</var> CDT</small><br><strong>Scheduled</strong> - We have scheduled an upgrade for our InformaCast Fusion/Mobile infrastructure for Thursday, August 17th. Work will be completed between the hours of 10:30 AM and 11:30 AM Central Time.<br /><br />No outage is expected during this work.</p>tag:status.singlewire.com,2005:Incident/181090452023-08-11T15:00:13-05:002023-08-16T11:49:36-05:00InformaCast Fusion Syncing Failures for Customers Without Cisco IP Phones for Unified CM<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>15:00</var> CDT</small><br><strong>Resolved</strong> - We have released Fusion Server version 14.17.2, which fixes the syncing issue.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>15:45</var> CDT</small><br><strong>Identified</strong> - We have identified the root cause of the syncing failures and are working on an updated Fusion server version to fix the problem. Customers without licensed Cisco IP Phones for Unified CM should avoid upgrading until we release version 14.17.2.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>14:55</var> CDT</small><br><strong>Investigating</strong> - Customers without licensed Cisco IP Phones for Unified CM who upgrade their Fusion servers to version 14.17.1 may experience syncing failures. We are investigating the cause of the problem and recommend that such customers avoid upgrading Fusion servers until we have fixed the problem.</p>tag:status.singlewire.com,2005:Incident/180412982023-08-08T21:39:01-05:002023-08-08T21:39:01-05:00InformaCast Mobile/Fusion Maintenance<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>21:39</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>19:02</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>08:37</var> CDT</small><br><strong>Scheduled</strong> - We have scheduled an upgrade for our InformaCast Fusion/Mobile infrastructure for Tuesday, August 8th. Work will be completed between the hours of 7:00 PM and 11:59 PM Central Time.<br /><br />You may experience page-loading failures due to upgrades on the Administration Console. If you experience this issue, simply refresh the page. The InformaCast app will not experience this behavior.</p>tag:status.singlewire.com,2005:Incident/174348542023-08-02T16:21:48-05:002023-08-02T16:21:48-05:00Initiating scenarios from Microsoft Teams channels is failing.<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>16:21</var> CDT</small><br><strong>Resolved</strong> - Our engineering team has confirmed that triggering a scenario from the Microsoft Teams client within a channel is now working as expected.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>13:56</var> CDT</small><br><strong>Investigating</strong> - Our testing has revealed that users attempting to trigger a scenario from the Microsoft Teams client within a channel get an error message instead of being able to send the scenario. We are investigating the problem.<br /><br />In the meantime, users should trigger scenarios in a direct chat with the InformaCast bot or use an alternate method to trigger scenarios.</p>tag:status.singlewire.com,2005:Incident/177216272023-06-30T15:09:17-05:002023-06-30T15:09:17-05:00Customers with Multiple Paging Gateways should not upgrade to 14.16.1<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>15:09</var> CDT</small><br><strong>Resolved</strong> - Fusion Server 14.16.2 has been released and solves this issue. Feel free to upgrade at your convenience.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>11:43</var> CDT</small><br><strong>Identified</strong> - We have identified an issue that prevents Fusion Servers from properly upgrading in environments with more than one Paging Gateway. Please do not upgrade if you have more than one Paging Gateway. An update will be released shortly to address this situation.</p>