Singlewire Software

All Systems Operational

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Fusion/Mobile platform, Visitor Aware platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here in the Singlewire Support Community

Current rolling 30 days of uptime is: 99.99%

Uptime over the past 90 days. View historical uptime.
InformaCast Operational
90 days ago
100.0 % uptime
Today
Rest API Operational
Administrative WebConsole Operational
Singlewire IDP Authentication Operational
On-premises Server Syncing Service Operational
InformaCast for Windows ? Operational
90 days ago
100.0 % uptime
Today
InformaCast for MacOS ? Operational
90 days ago
100.0 % uptime
Today
InformaCast for Android ? Operational
90 days ago
100.0 % uptime
Today
InformaCast for iOS ? Operational
90 days ago
100.0 % uptime
Today
InformaCast Notification Channels Operational
Android Push Notifications Operational
iOS Push Notifications Operational
Email Notifications Operational
Phone Call Notifications Operational
SMS Notifications Operational
WebEx Teams Notifications Operational
Microsoft Teams Operational
On-Premises Notifications Operational
X / Twitter Operational
WebEx Calling Operational
InformaCast Services Operational
Emergency Calling Operational
Local User Loader Operational
Cloud User Loader Operational
School Information Import Operational
API Connector Operational
Inbound CAP Operational
Inbound Email Operational
Inbound RSS Operational
Conference Call Operational
Inbound IPAWS Operational
Visitor Aware Operational
Visitor Aware Email Notifications Operational
mailgun Outbound Delivery Operational
mailgun API Operational
mailgun SMTP Operational
Visitor Aware Backend Services Operational
Pusher Channels presence channels Operational
Pusher Channels Pusher.js CDN Operational
Pusher Channels Pusher.js CDN Operational
Pusher Channels REST API Operational
Pusher Channels Stats Integrations Operational
Pusher Channels Webhooks Operational
Pusher Channels WebSocket client API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 23, 2025

No incidents reported today.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
Emergency Calling Integration Errors
Resolved - This incident has been resolved.
Oct 21, 13:34 CDT
Update - RapidSOS is reporting systems are normal. Emergency Calling should now be working as intended.
Oct 20, 19:18 CDT
Monitoring - We have received reports from RapidSOS of elevated errors that may prevent Emergency Calling from working with InformaCast linked to the ongoing cloud provider outage. For additional information, please visit: https://status.rapidsos.com/

We will update this incident when more information is made available.
Oct 20, 13:28 CDT
Oct 20, 2025
Visitor Aware - service disruption due to cloud provider incident
Resolved - This incident has been resolved.
Oct 20, 19:16 CDT
Update - Our cloud provider is reporting that their service has recovered. While there may be some increased latency, we believe service should be back to normal soon. We'll continue to monitor for the next hour.
Oct 20, 18:22 CDT
Monitoring - We are monitoring the situation and will update when we learn more.
Oct 20, 14:31 CDT
Investigating - Visitor Aware is currently experiencing extended processing times and inconsistent facial recognition matching due to the ongoing cloud provider outage.

We are monitoring the situation and will update when we learn more.
Oct 20, 14:28 CDT
InformaCast Fusion Inbound Email Service Impacted
Resolved - An increase of errors was detected starting shortly after 11:30am CDT. These failures were linked to the ongoing cloud provider outage.
Oct 20, 11:30 CDT
Service disruption due to cloud provider incident
Resolved - All InformaCast Fusion functionality has been restored and returned to normal.
Oct 20, 06:03 CDT
Update - All Fusion notification channels are responding normally.

We will continue to monitor the situation for next hour to ensure there are no lingering issues.
Oct 20, 05:05 CDT
Update - InformaCast Fusion is now able to send SMS messages and place calls reliably. Email send are succeeding, but inconsistent delivery times are noted.

We will update this incident when we learn more.
Oct 20, 04:55 CDT
Monitoring - InformaCast Fusion is currently experiencing a service interruption due to a widespread incident reported by our cloud provider.

At this time Fusion cannot send SMS messages, place phone calls, or send email.

Our engineers are aware of the issue and are continuing to monitor the situation closely. We will update this incident when we learn more.
Oct 20, 03:53 CDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

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