Singlewire Software Status

Singlewire Software

All Systems Operational

About This Site

Welcome to the Singlewire Software status page. Here you will find real-time information about the status of our InformaCast Fusion/Mobile platform, Visitor Aware platform and other services. If you are unsure whether an interruption affects you, please contact Singlewire Support.

Keep in mind that while our uptime is important it is only part of the equation for success. Your preparation is also highly important. More information can be found here in the Singlewire Support Community

Current rolling 30 days of uptime is: 99.99%

Be Advised
Per FEMA, IPAWS Alerts are still being processed. Most alerts sent by Alerting Authorities are experiencing no problems.

If you send an IPAWS alert via InformaCast and it indicates that an alert was not received by IPAWS, Alerting Authorities should retry sending the message immediately.

InformaCast Mobile API Operational

InformaCast Fusion Administrative WebConsole Operational

InformaCast Fusion Syncing Service Operational

Visitor Aware Operational

Authentication Methods - InformaCast Mobile/Fusion Operational

Google Authentication Operational

Singlewire IDP Authentication Operational

Notification Channels - InformaCast Mobile/Fusion Operational

Android Push Notifications Operational

iOS Push Notifications Operational

Email Notifications Operational

Phone Call Notifications Operational

Twilio SMS Delivery Operational

WebEx Teams Notifications Operational

Microsoft Teams Operational

Bandwidth SMS Delivery Operational

RapidSOS Emergency Calling Operational

Backend Webservices Operational

AWS EC2 Services Operational

AWS SNS Services Operational

Database Services Operational

Email Services Operational

Load Balancer Services Operational

Storage Services Operational

AWS rekognition-us-east-1 Operational

AWS sqs-us-east-1 Operational

AWS lambda-us-east-1 Operational

Telephony Operational

Conference Calling Operational

Text-to-Speech Operational

Public Switched Telephone Network (PSTN) Operational

SIP Operational

SMS Operational

Telephony API Operational

Visitor Aware Email Notifications Operational

mailgun Outbound Delivery Operational

mailgun API Operational

mailgun SMTP Operational

Pusher Channels presence channels Operational

Pusher Channels Pusher.js CDN Operational

Pusher Channels REST API Operational

Pusher Channels Stats Integrations Operational

Pusher Channels Webhooks Operational

Pusher Channels WebSocket client API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 27, 2024

No incidents reported today.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

Single Sign On and Visitor Aware integration issues

Resolved - All issues are resolved and SSO is working as expected with Visitor Aware.
Apr 24, 16:30 CDT

Investigating - Visitor Aware is currently experiencing issues integrating with single-sign on providers. We are currently investigating the issue and will update this incident when we know more.
Apr 24, 13:54 CDT

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

InformaCast Mobile/Fusion Updates

Completed - The scheduled maintenance has been completed.
Apr 18, 11:21 CDT

Verifying - Verification is currently underway for the maintenance items.
Apr 18, 11:13 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 11:00 CDT

Scheduled - We have scheduled an update for our InformaCast Fusion/Mobile infrastructure for Thursday, April 18th. Work will be completed between the hours of 11:00 AM and 12:00 PM Central Time.

You may experience page-loading failures due to upgrades on the Administration Console. If you experience this issue, simply refresh the page. The InformaCast app will not experience this behavior.
Apr 17, 11:53 CDT

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.