Delivery receipt delays for short-codes

Incident Report for Singlewire Software

Resolved

Our backend telephony provider is reporting all issues resolved. If you continue to experience issues, please contact our support team.

Posted Aug 17, 2018 - 07:23 CDT

Update

We are continuing to monitor for any further issues.

Posted Aug 16, 2018 - 11:22 CDT

Monitoring

Our backend telephony provider is experiencing some delay receiving delivery receipts for US short-code numbers. At this time, Singlewire does not leverage short-codes and thus, this issue has very little impact on the InformaCast Mobile/Fusion service.

Posted Aug 16, 2018 - 11:21 CDT

This incident affected: Telephony (SMS).