InformaCast Fusion/Mobile Outage

Incident Report for Singlewire Software

Resolved

Singlewire’s InformaCast Fusion and Mobile services experienced an outage today (Wednesday, August 29th, 2018) between approximately 10:10 a.m. CST and 11:10 a.m. CST.

Singlewire’s Operations Team was automatically notified of the outage and begin working on service restoration immediately. We’ve completed a root cause analysis and believe the outage was caused by our cloud service provider. We are working with our cloud service provider to ensure this issue doesn’t reoccur.

If you have questions about this outage, please contact us at talkwithus@singlewire.com.

Posted Aug 29, 2018 - 10:15 CDT