InformaCast Fusion UI Timeouts

Incident Report for Singlewire Software

Resolved

It has been determined that some ISPs in the upper-midwest part of the United States may have had trouble reaching InformaCast Fusion during the morning of Feb. 28th, 2019. The majority of ISPs were unaffected.

InformaCast itself continued to operate normally during this window.

Posted Feb 28, 2019 - 13:42 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 28, 2019 - 10:59 CST

Investigating

InformaCast Fusion is currently experiencing random timeouts with our Administrative Web Console. We have opened a support case with our cloud provider to track down where this is coming from.

Posted Feb 28, 2019 - 09:36 CST

This incident affected: InformaCast Mobile API.